Tata Sky — What kind o[censored]pgrade is this? No Service / No Signal

Address:

Hyderabad, Andhra Pradesh

Since its more than 2 days, I am not able to view my channels. My subscriber id is [protected]. I placed complaint sending NS to 56633 and also sent email to [protected]@tatasky.com & [protected]@tatasky.com. But no response. I am using tata sky from 5 years and I am very satisfied. I am happy to use your quality service and immediate technical support. But these days I feel that it is degrading because of recent technical hiccups that are arising from past 3 weeks For my family, TV is the main source of entertainment / time pass round the clock. You (tata sky) charge us on a daily basis and per day I pay around 15 rupees for viewing channels without any disruptions. Due to this upgrade I am not receiving signal from last 48 hours and still continuing when I am writing this email. This has happened in the past and I didn't received any signal for almost 24 - 36 hours. Why I should suffer because of your upgrade, can't you perform this upgrade without effecting our services? Are you compensating the hours / days of disruption of the service? Why the customer care numbers are blocked during this period? Are you deliberately blocking the customer care numbers during this period? if so you know the dates and time period when the services will be effected. if so why are you are not informing this prior? Why there is no alternate plan to continue the services for the effected users? I am not happy with the upgrade process you are being followed. I require a clear explanation for this.