Tata Sky — worst service | |
For the last 10 days my tata sky ([protected]) is not working due to signal issues. A week ago I registered a complaint as per their instructions, giving a missed call on the number given. Thereafter everyday I receive a message saying sorry for the inconvience ( which you'll most definitely are not!)however no technician arrive to repair the same. I am fed up with calling your call centre every day and waiting minimum for 30 mins till someone will answer. The only response I get is we are sorry we will escalate the matter (the number of times the matter has been escalated, I wouldn't be surprised if my complaint has reached Mr Tata by now!!)
It is not fare to treat paying customer like this. If you decide to upgrade your systems you should have better sense to employee more staff to handle the increased work load!!!
This afternoon finally a technician mr Ravi [protected] called and rudely informed me that he has been given this work ticket but it's not his area and he won't do it. When I enquired where he was, he was in the adjacent area only!!!
And all this when my friend who lives nearby had a technician at his house 20 mins after registering his complaint.
Tata Sky has thoroughly disappointed with its most terrible service and inefficiency!!! Was this information helpful? | |
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Tata Sky customer support has been notified about the posted complaint. | |
 7 Comments | |
Comments
Sir
With reference to the subject mentioned above I would like to state that, I m a consumer of your tata sky service and my consumer I'd is [protected]
From 2/4/15 I am not receiving signal in my tatasky set top box, I have complain number of time about my problem to your company executive but I didn't get any fruitful result .so this is my last mail to your company, if I didn't get any result by 20/04/15(monday) I will file a complaint in the consumer court.
With reference to the subject mentioned above I would like to state that, I m a consumer of your tata sky service and my consumer I'd is [protected]
From 2/4/15 I am not receiving signal in my tatasky set top box, I have complain number of time about my problem to your company executive but I didn't get any fruitful result .so this is my last mail to your company, if I didn't get any result by 20/04/15(monday) I will file a complaint in the consumer court.
My tatasky id is [protected] several time i have complain tatasky customer care that i cant view some of my movie channels and news channel from 2 months which i pay the amount to company. Even company unskilled technician have not solve my problem and now i am tired of making complaint coz of worst service of tata sky. Hope you will do some needful
I am facing tata sky connection problem from last one week. I have been calling them daily but of no use they nt even connecting my call to customer care and daily they are assuring me that they will contact back within 24 hours. But till now i hav nt got any call or mes from them. this is the worst services provided by any company to their customers. Thinking o[censored]ninstalling tata sky.
ID:[protected]
Last week our set top box was not receiving signal so i called the customer care. I was told that the problem would be resolved in two hours but the problem persisted for 5 days. Every day i used to call 2-3 times. And after waiting for a long time to get the call connected, i was told that the service personnel will arrive in few hours but nothing happened. After 5 days the problem was resolved. Now since 29th April i am facing the same problem, today is 2nd May. Every time i cal they tell me the same answer that in few hours your problem will be resolved. But nothing's happening. Tata Sky has become a harrowing experience.
Please help.
Last week our set top box was not receiving signal so i called the customer care. I was told that the problem would be resolved in two hours but the problem persisted for 5 days. Every day i used to call 2-3 times. And after waiting for a long time to get the call connected, i was told that the service personnel will arrive in few hours but nothing happened. After 5 days the problem was resolved. Now since 29th April i am facing the same problem, today is 2nd May. Every time i cal they tell me the same answer that in few hours your problem will be resolved. But nothing's happening. Tata Sky has become a harrowing experience.
Please help.
TATA SKY can be called as 420 TATA SKY as they are cheating consumers and also trying to corner then by speaking in high pitch.
No service, when called the customer care they say that the technican will reach by 10 AM today, we wait for the technician, but he doesnt give up. Wasting our time by waiting for technician.
When i again called, he answers to me in high picth saying that your complaint was lodged only yesterday night, which indicates that we cant call them when they dont turn up.
F______ING service, NO value for money.
Cheaters
No service, when called the customer care they say that the technican will reach by 10 AM today, we wait for the technician, but he doesnt give up. Wasting our time by waiting for technician.
When i again called, he answers to me in high picth saying that your complaint was lodged only yesterday night, which indicates that we cant call them when they dont turn up.
F______ING service, NO value for money.
Cheaters
I have been following it up with tata sky regarding the issues faced in viewing channels. I have logged many complaints against. I have even written mails to the higher officials ( Mail Pasted below) but have received no input. We have been using this connection for a company and its been 15 days since i have logged my 1st complaint but nothing is still done. We have Tata Sky field executives coming to our office and go but we have not got any positive out put... Every time the executive come they say only the call center team can help us out. whencalled the call center they state they have escalated it to the priority dept and they will resolve it within 24hrs. However its more than 15 days. The issue still exist. We still call the tata Sky Customer care but endup getting no response. Even the higher officials like Vikram and other dont even see to the mail i believe. This is so embarrassing to see such a worst service by Tata Sky. Im Not sure now as to what needs to be done, Inspite of Paying 6 months advance payment we are facing difficulty in viewing the channels.
________________________________________________________________________
Hello,
Can something be done on this.. I am completely not satisfied with the kind of service provided by tata sky.
From: Mukambika Sivaram
Sent: 24 June 2015 14:14
To: '[protected]@tatasky.com'; '[protected]@tatasky.com'
Cc: Parthiban Raju; Arun Kumar; '[protected]@trai.gov.in'; '[protected]@tatasky.com'; '[protected]@tatasky.com'; '[protected]@tatasky.com'
Subject: RE: Issue with Tata Sky
Hello,
Is someone listening ??
Is something been done on this issue. Or will a customer have to still face problem. If so let us know we can look for an alternative.
Regards,
Ambika S
From: Mukambika Sivaram
Sent: 23 June 2015 10:33
To: '[protected]@tatasky.com'; '[protected]@tatasky.com'
Cc: Parthiban Raju; Arun Kumar; '[protected]@trai.gov.in'; '[protected]@tatasky.com'; '[protected]@tatasky.com'; '[protected]@tatasky.com'
Subject: RE: Issue with Tata Sky
Hello Team,
Waiting for your response on this. It’s more than a week now the issue is still not resolved. Can someone respond.
Regards,
Ambika. S
From: Mukambika Sivaram
Sent: 22 June 2015 10:36
To: '[protected]@tatasky.com'; '[protected]@tatasky.com'; '[protected]@tatasky.com'
Cc: Parthiban Raju; Arun Kumar
Subject: RE: Issue with Tata Sky
Looping Tatasky Help Mail ID and Nodalofficer Mail ID.
Regards,
Ambika. S
From: Mukambika Sivaram
Sent: 22 June 2015 10:18
To: '[protected]@tatasky.com'
Cc: Parthiban Raju; Arun Kumar
Subject: RE: Issue with Tata Sky
Hello Sir,
Waiting for your kind support on this, again when we spoke to the customer care on Saturday we have been told that the package is been changed and we will not be able to view sports channel, however when I check this in our account we have the following channels available which are currently not viewable. Below is the screen shot. When asked to come and have a visit they denied on this upfront.
As a last resort I’m writing this mail to seek your help. Please intervene.
Regards,
Ambika S
From: Mukambika Sivaram
Sent: 19 June 2015 17:52
To: '[protected]@tatasky.com'
Cc: Parthiban Raju; Arun Kumar
Subject: Issue with Tata Sky
Dear Mr. Vikram,
We are from a company called as EFI India Pvt. Ltd., We have taken 2 connection and the Customers ID is as mentioned below.
Customer ID- [protected].
Compaling No – I09AYPZ Dated 17th June 2015
We have been facing issues from past 3 days and we have been following it up with your team every day and we end up getting no response. When we call them they just give a false assurance or disconnect the call without event listening to the grievance.
I have recharged the account for a semi annually package (Metro Pack) but we are not able to view the sports channel available in the package, Every month i keep calling the Tata sky team to rectify the issue, Later after putting us on hold for around 10 minutes they get this rectified. Every time we speak to them they say is this issue will never occur again but it is so unfortunate that the issue is persisting. When we log a call we don’t get a positive response which is really irritating. After i made several calls today they put me on to the senior desk and for my surprise they just hanged up the call without any courtesy which is embarrassing. Second time when i called that number the person was not at all serous in listening to me and was asking to repeat the query which is again so embarrassing.
I have no clue why the tata sky service has gone so pathetic.
I have left with no option other than reaching you. Please intervene and help me in this regards.
Regards,
Mukambika S
[protected]
________________________________________________________________________
Hello,
Can something be done on this.. I am completely not satisfied with the kind of service provided by tata sky.
From: Mukambika Sivaram
Sent: 24 June 2015 14:14
To: '[protected]@tatasky.com'; '[protected]@tatasky.com'
Cc: Parthiban Raju; Arun Kumar; '[protected]@trai.gov.in'; '[protected]@tatasky.com'; '[protected]@tatasky.com'; '[protected]@tatasky.com'
Subject: RE: Issue with Tata Sky
Hello,
Is someone listening ??
Is something been done on this issue. Or will a customer have to still face problem. If so let us know we can look for an alternative.
Regards,
Ambika S
From: Mukambika Sivaram
Sent: 23 June 2015 10:33
To: '[protected]@tatasky.com'; '[protected]@tatasky.com'
Cc: Parthiban Raju; Arun Kumar; '[protected]@trai.gov.in'; '[protected]@tatasky.com'; '[protected]@tatasky.com'; '[protected]@tatasky.com'
Subject: RE: Issue with Tata Sky
Hello Team,
Waiting for your response on this. It’s more than a week now the issue is still not resolved. Can someone respond.
Regards,
Ambika. S
From: Mukambika Sivaram
Sent: 22 June 2015 10:36
To: '[protected]@tatasky.com'; '[protected]@tatasky.com'; '[protected]@tatasky.com'
Cc: Parthiban Raju; Arun Kumar
Subject: RE: Issue with Tata Sky
Looping Tatasky Help Mail ID and Nodalofficer Mail ID.
Regards,
Ambika. S
From: Mukambika Sivaram
Sent: 22 June 2015 10:18
To: '[protected]@tatasky.com'
Cc: Parthiban Raju; Arun Kumar
Subject: RE: Issue with Tata Sky
Hello Sir,
Waiting for your kind support on this, again when we spoke to the customer care on Saturday we have been told that the package is been changed and we will not be able to view sports channel, however when I check this in our account we have the following channels available which are currently not viewable. Below is the screen shot. When asked to come and have a visit they denied on this upfront.
As a last resort I’m writing this mail to seek your help. Please intervene.
Regards,
Ambika S
From: Mukambika Sivaram
Sent: 19 June 2015 17:52
To: '[protected]@tatasky.com'
Cc: Parthiban Raju; Arun Kumar
Subject: Issue with Tata Sky
Dear Mr. Vikram,
We are from a company called as EFI India Pvt. Ltd., We have taken 2 connection and the Customers ID is as mentioned below.
Customer ID- [protected].
Compaling No – I09AYPZ Dated 17th June 2015
We have been facing issues from past 3 days and we have been following it up with your team every day and we end up getting no response. When we call them they just give a false assurance or disconnect the call without event listening to the grievance.
I have recharged the account for a semi annually package (Metro Pack) but we are not able to view the sports channel available in the package, Every month i keep calling the Tata sky team to rectify the issue, Later after putting us on hold for around 10 minutes they get this rectified. Every time we speak to them they say is this issue will never occur again but it is so unfortunate that the issue is persisting. When we log a call we don’t get a positive response which is really irritating. After i made several calls today they put me on to the senior desk and for my surprise they just hanged up the call without any courtesy which is embarrassing. Second time when i called that number the person was not at all serous in listening to me and was asking to repeat the query which is again so embarrassing.
I have no clue why the tata sky service has gone so pathetic.
I have left with no option other than reaching you. Please intervene and help me in this regards.
Regards,
Mukambika S
[protected]
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Pathetic service and no words to explain the frustration. This sort of service from a company like TATA is so unworthy.
Sudheer