Tata Sky — Wrong balance in my recharge account of Annual mega HD pack

Address:

Dehradun, Uttarakhand

This is my third complaint & many time I had discussion with your help desk executives. Last year I took Annual Mega pack in the month of April/May 2014 valid up to 3rd May 2015. Since then my balance was reflecting in negative amount. I talked to your helpdesk that time itself, I was informed that it was mistake from there end and need not to worry, your subscription validity is up to 3rd May 2015 and it was continued since than. I recharged on 28th April 2015 to continue my annual mega pack with Rs 7500/. But balance was shown on same i.e. 28th April 2015 Rs 1592 (After deducting the negative amount as was reflecting since last year due to mistake in your part ). I talked to your help desk atleast 7/8 times to solve the problem but so far problem has not been resolved. You please check my account for last one year accordingly correct my account balance. I believe this problem will be solved at the earliest. Such type of mistakes unnecessary create problem to customer and bad name to TATASKY. Regards