[Resolved] Tata Sky — wrong billing - charging extra from last 1 year

[Resolved] Tata Sky — wrong billing - charging extra from last 1 year

R rakesh sisodia from Mumbai, Maharashtra

I deactivated hd and english movies plan in feb 2017, but tata sky charged me additional amount for 1 year. They sent me wrong information about my plan. I have escalated this to customer care many times.in every call they agreed that i have been charged extra and they will resolve my issue. Every time i got the call from some different executive and have to explain my concern to everyone. I want complete refund of amount which i paid without any services. I am attaching one screenshot for the reference in which tata sky asked me to pay rs 470 for the services which i had deactivated in feb 2017. I regularly paid to tata sky on trust for the services which was not activated on my tata sky. Tata sky cheated me. I can share the recording also in which customer care agreed about wrong billing. Please refund my amount which you received from me through cheating +1 photos Was this information helpful? No (0) Yes (0)
Jun 29, 2018 Complaint marked as Resolved Tata Sky customer support has been notified about the posted complaint. May 24, 2018 Updated by rakesh sisodia Got rhe call from agent . She is saying she will credit me Rs 50 for the inconvenience caused. @tatasky you cheated me for thousands of rupees and refunding me only Rs 50. What kind of fraud is this ? I want complete amount which u looted from me May 25, 2018 Updated by rakesh sisodia No update from Tata sky Verified Support May 26, 2018 Tata Sky Customer Care's response Hi, that's not how it should have been. Allow us to help you out with this. We will contact you soon. Here is your SR# 156RL2U2. May 27, 2018 Updated by rakesh sisodia Called Tata sky customer care. They said your SR# 156RL2U2 has been canceled . Didn't get any call for resolution. What kind of fraud is this ? May 28, 2018 Updated by rakesh sisodia Got call from customer care executive . Again he asked me about my concern. I have explained my concern atleast 50 times. After hearing my concern agent told me that he don't have any access to data. I am going to raise this issue in consumer court with all the proof if this platform is not helping me Verified Support May 29, 2018 Tata Sky Customer Care's response Hi, your concern is certainly noted! We will contact you soon regarding this.
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