[Resolved] Tata Sky — wrong card error after not using the connection for 6 months

Preeth Martin Kudiyirippil

Address:

Chitilapilli house ,anugraha p.o. Chittattukara, Thrissur, Kerala

I haven't used the card for long and now after i recharged it's showing it is the wrong card
Nds no :[protected]
Digi card id :[protected]
Subscriber id :[protected]
I hope you would do the needful and bring back the service i paid for. I recharged yesterday and i haven't yet been able to watch television,
Hoping that you would do the needful,
C p johny

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Feb 10, 2020

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2020

Tata Sky Customer Care's response Hi, that's not how it should have been. Remove the card and wipe it with a soft dry cloth, insert it back(The Tata Sky logo should be upward and the arrow pointing towards the Set-top box) and let us know the status.