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[Resolved]  Tata Sky — wrong card for the set top box pairing error

My tata sky is not working today. I am getting pairing error message whenever turning my television up. No channel is visible, please look into the matter. My registered phone number is [protected]. My tata sky id is [protected]. Since morning i am experiencing this problem and no channel is turning up. I am not sure if it is something major still seek attention from sky team. Thanks
Complaint marked as Resolved 2019-10-23 02:47:14

Complaint Status

[Sep 20, 2019] Tata Sky customer support has been notified about the posted complaint.
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Tata Sky Customer Care's response Sep 21, 2019
Hi, help is here! We have raised a service request. Rest assured, you will hear from us soon.
Verified Support
Tata Sky Customer Care's response Sep 22, 2019
We hope your concern has been resolved! Let us know if you require further assistance, we will be glad to help!
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