Tata Sky — Wrong charges deducted from my account

Date of the Incident : 22nd March . Request filed.
Client Number : [protected]
Desirable resolution of the complaint : Request a refund.

On 22nd of March I had too filed a complaint for the error on my TV saying "No Signal". The customer care person told me that remote needs to be replaced and there would no charges since it's still under warranty. Next day technician came and replaced the remote. On the same day my account balance was deducted and deactivated saying that are the charges for the remote. Now when I got a call from Shehnaz khan from Billing Department working in backend team, she is accusing me of giving flase facts and that they would not refund the amount deducted.
I asked them to take back the new remote and give me back my old remote + the refund of the amount deducted because of the new remote. Now they are denying over that also.

Tata Sky employees give wrong information and deduct money from account. Customer is paying extra for their inability to give right information. What a shame and cheap service they give. Highly unappreciated.

Thanks,
Shilpa
[protected]