Tata Sky — Wrong pack is activated by Tata Sky customer care executive

Address:

Pune, Maharashtra

Hello, I have received a call from Tata Sky on 2nd May 2015 for special offer. The offer was, I need to recharge of Rs. 2600 within next 3 days and get Grand sports pack for 1 year. I have confirmed the same offer from customer care. Accordingly I have recharged on 3rd May and called customer care to activate the Grand sports pack. But the customer care executive have activated wrong pack (supreme sports) by mistake. He told me that correct pack will get activated within 24 hrs. But it was not happened. Again I have called customer care they said correct pack will get activated by 7th May. And still the correct pack is not yet activated. From that day I am calling customer care daily, on every call I will have to spend 15-20 mins still no is able to answer/resolve my query. Many times I have talked with senior department as well. Every time I call customer care, executive says I can’t tell the exact time and date till when correct pack will get activated, you will we get a call from responsible team soon. I haven’t received any communication/call from Tata sky regarding my complaint: 1-[protected].