Tata Sky — Wrong recharge and delay or refusal to give credit

peter2pmp

Address:	Bangalore, Karnataka, 560008
Website:	www.mytatasky.com/web/portal/home

Dear sir,

I have given request #[protected] dated 20-mar-2016 to credit of rs.50/= to my account against the automatic active service selection and auto debit.

Today i have spoken to your customer care engineer at 4.30pm but he could not solve the problem instead he asked me to give one more request. I am wondering how many more request you needed to address one issue. Really this annoying and apart from a disappointing customer experience.

Hope you will address this issue immediately and ensure customer satisfaction. If we continue to have this problem then you are forcing me to look for alternate options.

Regards
Peter

Note: i have given an online request also ref# sr[protected]. I searched email id of customer-care all over tatasky site to send a mail but could not find except helpdesk numbers. It clearly indicates that they do not want to accept any written complaint. This clearly shows their lack commitment to customers and moral responsibility. I never expected this kind of business practices from tata.

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Comments

Lalit Powar

from Bengaluru, Karnataka

You can try other sources of contacting Tata Sky to ensure your work gets done. You can address your complaint to tata sky’s official handle @tatasky. They will arrange for a callback and assist you accordingly or you can contact Tata Sky customer service. They are quite prompt in their reply and will help you out. It is more effective way of getting your work done. You can write to them at [protected]@tatasky.com or call their helpline number at [protected]. The best part is it is available 24X7. I am sure they will look into your matter and resolve your issue.