[Resolved]  Tata Sky — wrong working of the staff

Address:	Jaipur, Rajasthan
Website:	[email protected]

M/s tata sky date:19/10/2017
Ca s l dhakker & smt gyanwati dhakar, (Advocate) user no.10jczgdc tata sky id no. [protected]
Complaint
I am feeling guilty to join you, because of defective service in faulty manner which i think you will also understand the working of your representative:
1. That a request was made for a new connection of tata sky vide our telephone no. [protected]/[protected] to replace the connection of bsnl. We have two connection in the my flat (Apartment) : a. Bsnl b. Cable connection.
2. That you have send to mr. Ashok as representative of tata sky on 10/10/2017. For new connection.
3. That mr. Ashok clarified that the charges for the year shall be rs. 4400/- for connection, wire, and all equipments, set-up box cost rs. 2000/-and yearly exhibition charges for all the channels. The cost of set-up bob is refundable on termination that we agreed for the connection and paid a cheque for rs. 4400/- immediately
4. That he provided the connection of the tata-sky by disconnecting the cable connection of the other cable operator without his permission. While we checked in the morning the cable connection was not available. Hence we have filed a complaint to the cable connection operators, who clarified the fault of mr. Ashok (Tata sky). As such the same is chargeable. Hence the same was deposited and we requested not to file complaint against tata sky. Anyhow the matter was resolve.
5. That we have reported to mr. Ashok who clarify that wrongly the same was done and could not intimate you for this default.. Any how he visited the site and completed the work. He has clarified that the charges are to be paid for the connection which is not chargeable.
6. That we could not understand how this was happened that you have billed for rs. 237/- as cost of cable on 15/10/2017 and further bill for rs. 548/- as service charges on 16.10.2017 without our fault.
7. That we came to know that this connection was wrongly issued because:
A. This connection was issued by some jinendra d. T.. H. Seervice through mr. Ashok. As he is supposed of your dealer.in that case how he was entered in between. We have 1st contacted to tata sky to installed connection. It is simple cheating with a customer. Hence intimate so we have to take action in the matter.
B. Whether this work is covered under defective services category?
C. Whether amount received by mr. Ashok on mis - leading statement shown as employer of tata sky or jinendra d. T.. H. Seervice who is not having any relation with the tata sky. Please clarify the position.
D. We have to proceed for this matter against jinendra d. T.. H. Seervices?
You are therefore requested to inform the responsibility to overcome this problem.
Hope you shall take immediately the action and intimate this consumer for such defalcation. By mr. Ashok.
Thanking you.