Tata Sky — You should be ashamed for your servicing standards

Address:

Bangalore, Karnataka

Dear TataSky team I have been with you for over 10 years now and happy till recent experiences. I made a request to the TataSky associate via the toll free helpline that my TataSky HD Plus is NOT GETTING SWITCHED ON! Is that a very difficult request? Here is how the request has progressed and without any resolution: April 15, 2015: “Greetings from Tata Sky. Your work order reference number is HOXJX0A. You will receive a call from us within 24 hrs” at 10:05PM NOTHING HAPPENED HEREAFTER April 17, 2015: “Tata Sky installer visit for WO: HOXJX0A is scheduled between 17/04/2015 14:40 & 16:20. In case of query pls contact our helpline on[protected]” at 12:11PM NO VISIT EVER HAPPENED April 17, 2015: “Hello! Your Tata Sky Work Order No.: HPT1YWG. We will contact you soon for taking appointment related to technician visit” at 4:24PM NO CALL NO VISIT April 17, 2015: “Hello! Your Tata Sky Work Order No.: HPT1YZ4. We will contact you soon for taking appointment related to technician visit” at 4:25PM NO CALL NO VISIT April 18, 2015: “Greetings from Tata Sky. Your work order reference number is HOXJX0A. You will receive a call from us within 24 hrs” at 2:24PM NOTHING HAPPENED HEREAFTER April 19, 2015: “Tata Sky installer visit for WO: HPT1YWG is scheduled between 19/04/2015 16:30 & 17:10. In case of query pls contact our helpline on[protected]” at 01:51PM I RECEIVED A CALL ONCE FROM THIS INSTALLER’S NUMBER : [protected]. Since then he has NOT BOTHERED TO CALL BACK OR TO INFORM IF HE IS COMING OR PICK ONE OF MY 20 CALLS THAT I MADE TO HIM SINCE I HAD TO GO TO THE HOSPITAL AND I KEPT WAITING FOR HIM. NO VISIT EVER HAPPENED April 19, 2015: “Tata Sky installer visit for WO: HOXJX0A is scheduled between 19/04/2015 14:30 & 16:10. In case of query pls contact our helpline on[protected]” at 01:51PM I RECEIVED A CALL ONCE FROM THIS INSTALLER’S NUMBER : [protected]. Since then he has NOT BOTHERED TO CALL BACK OR TO INFORM IF HE IS COMING OR PICK ONE OF MY 20 CALLS THAT I MADE TO HIM SINCE I HAD TO GO TO THE HOSPITAL AND I KEPT WAITING FOR HIM. NO VISIT EVER HAPPENED April 19, 2015: “Tata Sky installer visit for WO: HPT1YZ4 is scheduled between 19/04/2015 16:00 & 16:30. In case of query pls contact our helpline on[protected]” at 01:51PM I RECEIVED A CALL ONCE FROM THIS INSTALLER’S NUMBER : [protected]. Since then he has NOT BOTHERED TO CALL BACK OR TO INFORM IF HE IS COMING OR PICK ONE OF MY 20 CALLS THAT I MADE TO HIM SINCE I HAD TO GO TO THE HOSPITAL AND I KEPT WAITING FOR HIM. NO VISIT EVER HAPPENED This represents a classical case on how YOU can lose a customer because of the composite experience of a team at Tata Sky which is inconsiderate, incompetent, unprofessional and full of false promises. Tell me ONE GOOD REASON why I should not discontinue your services and sue you in the court. Sanjeev Anand [protected]