Tata Sky — Zero response with customer care

Address:

Dehradun, Uttarakhand

Tata Sky customer care, , Makes me conclude today not only to cease my Tata Sky account but also abolish my belief in Tata products 4 months back I had noticed some extra add on packs getting activated without our approval. Since then I had been struggling with this company to remove my add on packs.this job should not have taken more then 5 mins but let me tell you all what I have experienced. Not only 1 call but at least 10 Calls I have made in past 3 months to Tata Sky customer care from my registered mobile number and with minimum call time of avg 25 to 30 mins, and till date they haven't removed my add on packs which were added without our consent, I did not ask for any refunds but only removal of add on packs. If you don't believe try yourself one day calling if you are one of the customers of Tata Sky. They keep on transferring your calls from one executive to another and keep it on hold for not 1 to 2 mins but 5 to 10 mins of hold which is totally unacceptable.kindly note that these calls were made during different times of the day and at all times they hold your call on a reason that our executives are busy and then the call is ended abruptly in between without any solution. 4 months and till today I have those add on packs. What these people are not realising is that they are carrying name of Tata with them and they are ruining it, and with this behaviour and response from Tata Sky customer services I have totally lost faith in the services of Tata and I have made up my mind not to buy any stuff from chroma retail being a Tata enterprise. I know one customer will not make a difference to this company but I can see on the blog that many have complaints with the Tata Sky customer care unresolved till date. If TATA really care about its customers then kindly ensure that the head leader and team of Tata Sky customer services is given a strict lesson to improve their services else that day will be soon when Tata will start losing its reputation in the market just by poor services from one of its venture Tata Sky digital TV services.