[Resolved]  Tata Voltas — Ac cooling lost

I would like to inform you that i purchased voltas split air conditioner, from pawar sales. Vadodara on 6th august 2015. I was very excited to have my first ac and started dreaming of comfort. But……i forgot to do survey market for after sales support of tata voltas.

My story starts now……

1st experience: cooling lost all of sudden on[protected]th days of installation)
2nd experience: every 15 days cooling lost and i kept on contacting my showroom owner (Pawar sales) and tata voltas company service engineer to get the resolution of cooling related problems. This happened more than 10 times and i got frustrated from the response and the product of the tata (A brand name in universe) during this pathetic time period i never felt the comfort of ac even if i owned it and spent money for that.
Since 22nd april 2016 tata voltas service engineer and mr. Aakash-[protected] (Senior manager vadodara) and technician mr. Aabid - [protected] took away my ac unit and they committed to return it within a week time with permanent solution. But till date i did not get any kind of positive response from tata voltas team and every time i keep on calling to know mu update of ac. They are making false commitment and they even do not know that when the part will be replace and the ac will start working.

It is my humble request to you all customer care team to look into this matter and resolve this issue in high priority. Since first day of purchase this ac, i got annoyed and now it is difficult to trust anymore. It’s almost a year and now the warranty is also going to be lapsed.

Sorry to say, i am highly disappointed with your after sales services. Being a tata brand i never expected such kind of behavior from your side. My details are as under.

Name: arvindsinh ratansinh rahevar
Address: 1007, sharadnagar co. Op. Housing society.
Vadodara.
Mobile: [protected]