[Resolved]  Tata Voltas — Service quality

Address:	Jalandhar, Punjab, 144008
Website:	Www.voltasac.com

Hi we purchased tata voltas 1.5 ton ac in 2012. Now few days back its swing stopped working. I asked for repair from company. They send 2 guys those boys opened ac, checked it and said swing motor needs to be replaced. They said it will cost us 550 rp in addition to 400 rp company's charges. I agreed and 2 days later they brought swing motor that did not work on ac. And they gave me explanation that it does not belong to this ac. So this time they took original faulty swing motor of my ac, so that they can buy same one. Then today two guys came with swing motor which they fitted and were about to leave when i asked them to check it, it did not work at all. Then they opened ac and removed this so called new motor, when i saw it was old greesy motor which they claimed to be new. Then they said they will fit ac and bring new one, after struggle of 30 mins they could not assemble ac and left it opened and promised me that they will return in some time. But now it's 10 pm and they never came back. And i called their boss who works for voltas company i told him about situation and faulty old motor he hung up phone twice. When i called voltas on customer service no they did not give me any satisfactory response. And now in this hot day my mother who is an cancer and heart patient is suffering because of their negligence. Here i will be posting pics of the old greesy swing motor which they claimed to be original and new. And also i paid 550 rp for this old motor. Along with that i will post pic of the ac and in which condition they left our room and ac.