Tata Voltas — Tata voltas air cooler 60 liter capacity

ChintanParikh

from Hyderabad, Telangana

Address:	500073
Website:	www.voltasac.com

My recently purchased (15th mar'16) air cooler is not working which is under warrantee.

My complaint number- [protected] which was raised on 25th april'16 early morning. They said it requires 24 working hours to respond to your query. Today is 28th apr'16 and it is very frustrating that i have still not received their call from service station/call center in spite of regular follow ups. Neither their products or services are working properly for me. Temperature has almost reached 44 degrees in hyderabad and to stay on top floor without ac or cooler is extremely difficult.

Please help me resolve this asap.

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Comments

Voltas Customer Care

from Gurgaon, Haryana

Verified Support

Dear Customer ( ChintanParikh )

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

ChintanParikh

from Hyderabad, Telangana

Thanks, at least I got a standard reply here.

I don't think so anybody is looking in to this issue as I have not received any call from your customer care. In fact when we call they say- This issue belongs to Good Rise Home people and when I call them they say you need to talk to somebody else. I have called n number of people but still the problem has not been resolved.
Different people gave me different ETA however these timelines are of no use when you yourself don't follow them. I don't know what the reason is but this is worst ever service I have ever experienced in my life. I will never ever recommend Tata Voltas products to my near or dear ones in future.

Improve or perish.

Regards,
Chintan