Tatacliq — delivered partial order. not refunding the money.

Address:	Chennai, Tamil Nadu, 600036
Website:	tatacliq

On 30th June I placed an order(for 12 products) with www.tatacliq.com for some Westside products. I received a message on 5th July that 7 of my products are arriving. when i received the package i felt it was too small for 7 products inside. Then thought it must be partial order delivered. later when i opened the package, I found that there were only 3 products inside. 1 of the products was what I ordered. The other 2 were not what I ordered. I immediately checked my invoice that came along with the package. I was shocked to see that the invoice is for 7 products. Of the 7 products I received only one and the other 6 products, I did not receive. I immediately called the customer care. The customer care lady asked me to wait for a day and see if I am getting any other package delivered during the day. But none turned up. Next day when I checked the order history on the webpage, the status of all the products showed "DELIVERED". I spoke to the customer care again and they asked me to give them 3 working days time. There was no response from their end. After that, I have called them many times but no proper response. 11 days after this happened, when I called them today The customer care person said that there was no complaint raised under this order. This is so disheartening. The value of the products(1799+799+1299+399+599+1799) that I did not receive is Rs. 6694.
Kindly help to get the refund.

In the pictures below, the highlighted ones are not received.