Tatacliq — tatacliq delivered a used product and now declining the return request

I ordered a belt from tatacliq.

The belt was used and when i raised a return request for the used product, it was cancelled on the pretext that i have placed wrong request.

In this case any seller can send old and used product and then deny for return.

This kind of response is highly unacceptable and why a customer should bear the fraud of seller. I'm highly dissatisfied and hope someone can resolve the request