Tatasky Dth — consumer complaint cell

Dear sirs, 13/5/2015 My connection no. [protected]. On13/5/2015 your telecasting services stopped at 16.30hrs abruptly due to rain at my place . After stoppage of rain at 17.30hrs it did not resume till now.I have contacted on[protected] at 18.30hrs, 19.30hrs and 21.45 hrs .On first call i was asked to wait for five to seven minutes which cost me 10rs. and nobody contacted till then i disconnected the phone. At 19.30 hrs i waited for three minutes on line and suggested that due to technical breakdown it may take a hour or one and half hours to resume services. Again i contacted at my cost and did not get satisfactory reasoning for disruption of services from the person at the other end, So i asked for senior officer on line to get proper information, after three minutes waiting it is in vain . TataSky must make customer care nos. toll free so customer can wait for any period of time.Also should take care of ensuring satisfaction of complaints by reverting by phone call to customer. We are using all Tata services for long time without any complaint . so employees must take care to maintain hard gained reputation of Tatas, Thanking you in advance. Prabhat Patel, cust, no. [protected] mob. [protected] Yeola pin 423401