[Resolved] Meru Cabs, Mumbai — Rash driving

surajp87

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

Date:[protected]
Time: Around 8:15 am
Vehicle no: MH 01 JA 5628
Fleet owner: Meru Cabs

Rash driving by the driver of the above mentioned vehicle.

The vehicle was behind mine and rammed into mine from the behind and on interrogation with the driver, the driver was adamant and argumentative and not ready to accept his fault.

The driver later apologised when the vehicle number was noted and was threatened for complaints against him.

The driver was totally oblivious to the fact that there was another vehicle infront of him while driving.

Also the attitude of the driver was not friendly/cooperative despite his fault.

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Complaint marked as Resolved

Verified Support

Mar 20, 2015

Meru Cabs Customer Care's response Hi Suraj, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. To report any such incident in future, please write to us at [protected]@merucabs.com along with details. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Meru