Hi! I found like to file a refund for my fees. I paid on 2nd September, and so far the services have been HORRIBLE.
1. The agent promised on call that they would screen share while filling my applications because I wasn't comfortable without being able to verify my data.
However, as soon as I made payment, she refused saying that "it is confidential and we cannot share screen".
THIS IS HIGHLY UNPROFESSIONAL.
2. The relationship manager said they will help with scholarship process, and she is saying that TC doesn't help with. Why are you lying if you don't provide those services???
3. The first relationship manager tried to file for a university without my SOP and LOR, and then when I called her out saying that I'm not even ready to file for universities yet, she back-peddled saying that she was just checking requirements. I have the chat, I can send screenshots. She got very rude and UNPROFESSIONAL then, so I cut the call. 5 minutes later I get a msg from her apologizing and a call saying she's sorry and that her manager told to say sorry. What kind of childish play is this?? I don't have time for this.
4. They said they will help with ALL documentation. Now I asked them help with SOP, asking for a few points like what all points should I mention about the desired University, they're saying they can only "edit", which is code for vocabulary and grammar check. ANY ONLINE FREE EDITOR CAN DO THIS????
I got the consultancy to help, not to add on to my difficulties. This is extremely sub-par service and I don't wish to continue at all with it.
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