We had bought a TCL 65" TV, Model Percee TV, 3 Yrs Warranty from Kohinoor Stores Kalyan west. During d warranty period, the TV Blacked out and on complaint in the month of Nov 2020, the technician identified the fault as panel defect. He recommended for replacement of TV under warranty.
Even after completion of two months, the service centre of TCL has informed that due to stoppage of production of d said model, not in a position to replace n to consider refund at depreciated rate. This is nothing but betrayal of d customer who had purchased the tv under warranty. The company's Indian head was requested to intervene in d matter n replacement made. So far several assurnaces have been given by Service Centre Head Shri Jignesh, that he will replace either within 7 0r 10 or 15 days. But more than two months have lapsed. Requested to intervene in the matter. Reg Menon Sun 4:32 PM Was this information helpful? | 
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