Tcl India — Iffalcon | |||
Date: Sat, Jun 27, 2020, 17:22 Subject: RE: Tv service Dear Customer, We apologize for the Inconvenience caused to you. Will arrange a call back. Regards TCL INDI Hi, Please reach me at Phone no :[protected] On Sat, Jun 27, 2020, 10:06 indiasupport wrote: Dear Customer, We apologize for the Inconvenience caused to you. Kindly help us with your contact details. Regards TCL INDIA From: swetha reddy [mailto:[protected]@gmail.com] Sent: Thursday, June 25, 2020 11:01 AM To: indiasupport Subject: Tv service Hi TCL customer service, I called customer service on 8th Feb and I received an msg to fill the online complaint form as they are currently busy so I raised it but didn't receive any acknowledgement So I re-raised the complaint again on the 17th March and received an confirmation mail but the service person didn't come. So I called the customer service again on 30th March but they replied "because of covid situation we can't process the request now". So I mailed again with my problem to customer service on May 22. I lodged a complaint again last week and the service person came and checked and said that the panel needs to be replaced (panel pending).Can I please know by when can this be replaced this process is going on for 5 months . PFA of order details, call data and the mesages Date: Sat, Jun 27, 2020, 17:22 Subject: RE: Tv service To: swetha reddy Dear Customer, We apologize for the Inconvenience caused to you. Will arrange a call back. Regards TCL INDIA From: swetha reddy [mailto:[protected]@gmail.com] Sent: Saturday, June 27, 2020 10:15 AM To: indiasupport Subject: Re: Tv service Hi, Please reach me at Phone no :[protected] On Sat, Jun 27, 2020, 10:06 indiasupport wrote: Dear Customer, We apologize for the Inconvenience caused to you. Kindly help us with your contact details. Regards TCL INDIA From: swetha reddy [mailto:[protected]@gmail.com] Sent: Thursday, June 25, 2020 11:01 AM To: indiasupport Subject: Tv service Hi TCL customer service, I called customer service on 8th Feb and I received an msg to fill the online complaint form as they are currently busy so I raised it but didn't receive any acknowledgement So I re-raised the complaint again on the 17th March and received an confirmation mail but the service person didn't come. So I called the customer service again on 30th March but they replied "because of covid situation we can't process the request now". So I mailed again with my problem to customer service on May 22. I lodged a complaint again last week and the service person came and checked and said that the panel needs to be replaced (panel pending).Can I please know by when can this be replaced this process is going on for 5 months PFA of order details, call data and the mesages. They promised new panel but failed to delivery the service and procrastinated 9 months, very tricky people lack of transparency and non accountable behaviour Was this information helpful? | |||
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