Teak N Oak Complaints & Reviews

We ordered sofa cushions on 19th of march. It was told they will deliver it on Mar24. Then on Mar 24, they said will deliver on mar26. Till today (mar28) it hasnt been delivered

I was purchase cot & dressing table from 01.07.2015.
Rs 30000/
Cot hydralic not mounted by fitter due to screw not given in teak & oak.
I was complaint and showroom changed by teak & oak.
Still not mounted.
Cot leg also broken it is very worst product don't buy any product from Teak & Oak.

Bill no 2120 dated 01.04.2014 ordered fabric sofa set in chrompet teak n oak store.Advance paid Rs 9000/- Mr .kalaivanan, manager & saravanan sales man had committed it will delivered within 15 days also committed old product exchange value minimum amount of Rs 1000/-.Product not yet received till date
contact [protected],[protected]

But several times approached care and store, they told that selected fabric is not available and old exchange value only Rs 200-300/-I am very much shocked to receive the same.No one is responsible for committment.All are false promise and cheating the customer one by one.
Due to their worst behaviour facing lot of mental agony and tension since from the date of booking .

Hence kindly enter into this issue arrange enquiry and solution for the same.
Arrange refund with compensation or any favorable solution.

[protected]

நான் 13/5/2012 அன்று குரோம்பேட் TEAK N OAK SHOW ROOM ல் ஒரு சோஃவா ஆர்டர் செய்து அதற்கான பணத்தை
முன்பணம் 11000 செலுத்தினேன். பிறகு உங்களுக்கு 15 அல்லது 20 நாட்களில் சோஃபா டெலிவரி செய்வோம் என்று கூறினர். ஆனால் 40 நாட்கள் கழித்துத்தான் எனக்கு சோஃபா டெலிவரி செய்தனர். அதுவும் பலமுறை தொலைபேசியில் தொடர்புகொண்டதால்தான் . நீங்கள் ஆர்டர்செய்த கலர் கிடைக்கவில்லை என்று சொல்லி 40 நாட்கள் கழித்துத்தான் எனக்கு சோஃபா வந்தது. பிறகு 2 மாதம் கழித்து சோஃபாவில் ஏதோ குறை இருப்பதை பலமுறை எடுத்துக்கூறியும் சுமார் 6மாதம் தகவல் கூறியும் இதுவரை எந்த ஒரு repairம் செய்யவில்லை நான் வாங்கிய சோஃபாவின் விலை 52, 000/-ROSELLA 3+1+1 என்ன செய்யலாம். consumer court ல் இவர்கள்மேல் புகார் அளிக்கலாமா? என்ன செய்யலாம் இந்தமாதிரி நாணயம் இல்லாத TEAK N OAK நிறுவனத்தின்மீது எங்கே புகார் அனுப்புவது என்பதை தெரிவிக்கவும்.
முக்கண்ணன் பிளாட் 6 சுப்பராய நகர் திருநீர்மலை மெயின் ரோடு குரோம்பேட்டை சென்னை 600044

We had similar experience with teak and oak. We ordered dining table, it was delivered in the night. It had marble kinda top, morning we say that it had crack in the middle. We called Team and Oak. They told us that it would have got broken after our us??!!! It was delivered around 10 in the night. between night 10 to morning 6, not sure how we could have used. They are neither cheap not the best.

Teak n oak delivers very bad quality furniture.No doubt about. 2 Years back I bought Dining Table Set, A cot (They say Chakkai cot) and a Wardrobe.

Cot
[protected]
The Cot broke with a big crack at its center piece on just the second day of its use. They gave a replacement, but I use it for my second bedroom (Bought from another vendor for my primary bedroom). We use that cot very sparilngly only if some guests come. Now after 2 years one of the legs broke. When you look at the the way they fit the legs, even a layman like me can say it is not the way to fix a cot's leg.

Dining Table
[protected]
Dining table's legs always becomes loose and I have to call my local carpenter or teal n oak's carpenter (directly). It becomes loose atleast once in 2 months, if we dont take care and fix it immediately it definitely will break one day. it started becomng loose after 6 months of purchase.

Wardrobe
[protected]
1) The Lock broke after 4 months.
2) One of the Doors became loose and came out one day.
3) Fixed the door. But it is starting to become loose again.

So if you want to buy furniture, My kind advise is, Please DONT buy from teak n oak. They only look good from outside. the wood and the Fitiings are very very bad quality. What is the purpose of furniture if you cant use them and keeps on breaking down ?

Very bad service and they are cheating customers... They are delivering wooden furniture (Sofa set) that are broken and also we had ordered for a furniture (cot) with width 6.5ft and height 6ft but they have made a cot for 6.5ft height and 6ft width. They are trying to make us accept the furniture that they have made by saying that this was the order given by us.

We did not take delivery of the furniture and also complained to their customer service, sent also complaint mail but no one has even tried to contact us. They are not refunding the amount as well not delivering furniture.

This happened in their anna nagar branch.

This happened in their anna nagar branch.
Very bad service and they are cheating customers... They are delivering
wooden furniture (Sofa set) that are broken and also we had ordered for a
furniture (cot) with width 6.5ft and height 6ft but they have made a
cot for 6.5ft height and 6ft width. They are trying to make us accept
the furniture that they have made by saying that this was the order
given by us.

We did not take delivery of the furniture and also complained to their
customer service, sent also complaint mail but no one has even tried to
contact us. They are not refunding the amount as well not delivering
furniture.

Yes, No surprise at all, Now everyone knows Teak n Oak only have good advertising skills and big showroom, but quality of their furniture and service is VERY VERY VERY BAD. This has been the experience for me and my cousin too. My mistake was that I did not consult my cousin before buying from this shop. I just rushed to the shop just because they were giving for big discount.

I guess you too could have checked for reviews in internet before buying from Teak n Oak. :(

Teak n Oak is one of the worst furniture shop. They deliver very bad quality products. I brought a marble dining table in Jan 2014 for Rs.16000. But it got broke within 3 months. When we contacted the shop they told warranty is not provided for marble and it is only for the wood. When we purchased they didn't inform. Also they told we can get new marble plate for Rs.9000. How could a dining table will break within 3 months of time. Also how would one pay extra 9000 within 3 months of purchase.

Please stay away from this shop. They have big showrooms but very bad quality products. I will never ever think of entering
in to Teak n Oak at any cost.

We purchased a big showcase with marble background from Team n Oak Anna Nagar Branch during September 2014. We paid advance and waited for the fresh piece to reach our new flat in KK Nagar. But they have sent a relatively old show room piece with so much of patch work at the back. Despite continuous follow up and chasing with show room sales person and branch manager nobody turned up for repairing or replacing till date (12th Jan 2015). We purchased furniture over INR 1.5 Lakhs. This is the kind of treatment this furniture seller is giving to their valuable(!) client!!

We too had a similar experience with Teak n Oak Velacherry office. When we purchased the products -(one dining table set, one cot and one compressed wood almarah) they were giving so many promises and guarentee for the products. They promised that for dismantling the furnitures they will charge only 100. But now when we asked for dismantling the three items (since we are relocating) they are asking for Rs.500 - 600 for just 1 hr job. We tried to contact other local carpenters, they agreed for much lower price than teak n oak. Finally we ourselves give a try to dismantle and we were able to dismantle all the three items with our small screw driver set. It didnt take more than 1 hour. Teak n oak customer care is the worst. They dont know how to behave properly. Within 2 months of purchase we got the problem of fungal infection in the wardrobe. When complained the Teak n Oak guys are telling that it is not their problem, it is because of moisture and you can wipe it off. And they are telling that compressed wood is prone to that problem. If they told the same thing before purchasing this we would have preferred steel almarah. They are not even concerned and not ready to visit our houuse and check the complaint. Now we are not using the compressed wood wardrobe bought for Rs.4500 because it is coated with fungal inside and outside.

So we suggest not to trust the teak n oak guys because they know only to make promises and not to keep it. They will give all unbelievable advertisements on discounts but that will not be worth buying.

Even i have faced the similar kind of issue when i purchased a sofa set and they gave me a double bed cot free. But after the products were delivered the cot looked the used one which we can see in the showroom as a display piece. Additionaly, i ordered for specific design cot and while purchasing they had promised me that the cot will be delivered as per my design but they delivered the same old cot which was kept in the showroom. The drastic part of this deal is that the sofa set has a chair with crack on the hand rest area. They have smartly covered the crack area by polishing it, but after a 2 days of the delivery the crack was visible. I have complianed regarding the same many times but till today no one has arrived. I am not even getting any calls from them as a part of promise to do the service on a particular day. I have to go to the showroom to remind them or call them up They have promised that today i.e, on 10th Jan 2011 the complain will be attended. Let me see the status now. In case anyone wants my supports or voting to lodge a group complain do email me at [protected]@vestas.com

YES teak n oak is simply into cheating business not in furniture sales. False promises are plenty. Prices are for new items but i came to know that broken items are being redone to put up for sale. Beware of Teak N oak.

June2012 - I bought my LCD stand at Teak and Oak Velachery Shop . I was promised that someone will come and do the installation the next day of delivery. It has been a month and no one has turned up. This is really disappointing considering that i stay just 4 Kms from shop and have called up and requested assistance at least 15 times over last one month. Each and every time i get a response that some one will come in 3 -4 hours. Never happened. Will NEVER EVER GO BACK TO TEAK N OAK.

Had ordered shoe rack on 19/10/2012 from Velachery branch Chennai - sales person Mr Mohammed Rafee.

Was promised delivery of fresh stock with original packing on 20/10/2012 before 11 am . and were asked to pay full bill amount as advance. I had swiped citibank card for Rs 8500/- total bill value

Display piece in damaged condition was delivered at 7.30pm. When we called up MR Rafee, he said only this piece is available and we will need to wait for 15 days. When we didnt agree and asked for refund, we were refused

I logged complaint with Teak n Oak customer care number [protected] and spoke to Mr Ravi – customer care official. I was given the name of Mr Harish as manager with number [protected].

I had called up Mr Harish who promised me refund by cheque on Monday 22/10/2012. I received cheque on Monday, however the same has not been cleared.

In addition, the person who came to deliver the cheque, demanded the bill to be returned. He threatened us as well. We were helped by our neighbours. THis is a cheating case and a very bad behaviour especially when I (a lady) live with my aged father

Need the refund of money. Can anyone help in the process to get my money back.

Please write all your transaction, date and time, booking order no to district consumer forum

I must have read this before .I have been experiencing the same situvation.I have been billed and delivered wrong product.they keep on posponding the delivery with silly reason.I wonder why they say delivery will after 6pmwhem I insist them to provide the time of delivery.is it to hide the fault and make me run behind them for the repair.they are known for the false commitment as I have a good lesson from my experience with them.I am syllable waiting for my purchase to get delivered ...please help me what should I do

I wonder if any one has the time & patience to take this stupid ‘Teak n Oak’ to the consumer court, and fine them appropriately. If there’s such a need, please do let me know and I will join you in the fight against this ‘collect money & forget customer’ company. The quality of the furniture and after sales service is pathetic, and you get atrocious response from them.

Right from the moment you pay the money, all you hear from the people at teak n oak, Velachery are LIES, LIES and DAMN LIES. Even the delivery van driver and store keeper of the company are trained very much to LIE to the customer. There are two stalwarts behind this, one is Balaji (mob no: [protected]), who said he knows nothing other than sales, and the other guy Harish who claims to be the manager. Balaji has the guts to talk to the customer like a typical rowdy. Hooligans running the shop.

I’ve all the conversations with balaji and harish recorded on my phone, ‘coz ‘m going to the consumer court with solid proof. Anyone else facing such issues, let’s join and bring them down on their knees.

I completely disagree with both the above complaints i had purchased a sofa set from them during June 2009 and have recomended lot of my friends to them and they have given excellent service to many of my friends.

I totally agree with Naren. I had a very similar experience with Teakn Oak and am trying to get it resolved. If they don't fix it for me, I am heading right to the consumer courts. Huge quality issues.

I have also had similar compliants and have logded a complaint. Srini

I agree. DAMN LIES.. serious. I paid the money on the day I ordered, that was 1 month ago and still the furniture is not delivered. Everyday, I get new stories, and a message that Manager is on leave.

Valechery Teak n Oak guys are big cheaters. The quality of furniture is too bad. While checkcing the furniture they will speak very sweetly, once your payment has been made, you need to run over them.

I brought a double cot from them around 8 months back, When I asked the manager Harish about the finishing was not fine as promised, he told like,

"Basic model cots will not have good finishings." This was the attitude of the valechary teak n oak manager. I am daily crying for the money spent there.

Guys please be careful, Do do business with them, if you ask this with the manager, he will say that these comments are written from competiters, not from the customers. Please dont believe that. be care full with those people.

Experience 1:

Purchased a sofa in DISCOUNT rate from Teak and Oak, when the product is delivered, found sofa is not having good finish. One side of the 3 seat sofa looks high and other side looks lower than the other.

Called Teak and Oak, they sent guys for repairing, they removed the entire fittings of sofa and fitted that again. After 2 weeks noticed, while sitting cushion reaches the wood inside the sofa.

Again called the manager and reported the problem, he was telling this is a basic model sofa(13k) so quality will be like this, complete cheating words, do not know why the hell they advertised it as DISCOUNT sofa. Finally he agreed for replacement, I demanded for different product which was agreed.

Experience 2:
As replacement of sofa I ordered a rubber wood dining table for 20k by paying 7k additionally. The display piece was very good in quality.

When I received my table, table has so many scratches and each chair had a crack. They again replaced the 4 chairs, hell again the 4 chairs was having cracks in many places, facing this legally.

PLEASE DO NOT WASTE YOUR MONEY BY BUYING THINGS IN TEAK n OAK ANNA NAGAR branch.

Note: They will be having display piece in the show room, it will be very good in quality but when you receive your piece surely you will miss the quality.

Hi,

I brought a Icon sofa from Teak n Oak.
Just after one year, the product showed its real charcteristics after thee warantee period.
Sofa stitches started coming off and the 3 seater leather started ripping off.
The product is very bad.
when i called for service during 2010, they didn't respond properly. i called many times but they tell we will call you back or we will send you person. i went in person to the shop itself nd gave complaint for that also no response.

Very poor service and response.

Its total money and time waste going to Teak n Oak.

-Prabhu C

i Agree even same happened to me

I have purchased a sofa set in Teak & Oak Velacherry in May 09. The sofa got repaired within two months without even using it. I gave a complaint in September 09. Till today (3rd of December) the sofa which was taken for service has not been returned to us. There is obsolutely no response from the dealer. Each time we call up they say it will be given next. I have never seen such a worst service for the product so far I have purchased from any other dealer. I think some action should be taken againt this dealer.

I would recommend not to purchase any product from this dealer (Velacherry) at any cost.

They can shut the shop and stop cheating the public.

I totally agree with you people. Yesterday, 26th I purchased a Dining table and a Cot. They tried to cheat me by sending the chairs which was displayed in the show room. I caught them redhanded and they are giving lame excuses. Now they are commiting to replace the chairs on tuesday. GOD only can save us.


Velacherians, never ever go to that shop.

I have had very bad experience with the irresponsible from Teak and Oak. But the point is, I missed this feedback page or would have never chosen this shop. These lazy bones dont give the right word. And for a purchase worth thousands, they dont care to deliver the goods properly. I wish all the feedbacks in this page are taken seriously and published somewhere so that nobody else is fooled once again. People there must realize the need for the bare minimum customer care.

The worst customer experience I had.They don't keep up there promises.I have been promised to deliver my furniture purchased on 7 th march 2011 within maximum of 15 days.I have been following up with them regularly to get delivered the order within the time. However the have been posponding the deliver and my order is not yet delivered.just promises no responsible action has been taken yet .Today they have promised to deliver without specifying time, after much demand promised again get it delivered by 6pm.. Am waiting with just hope.