[Resolved]  Tech Mahindra — Work process

When I first started I was told that working for tech Mahindra was better then Vodafone. - this was obviously a lie.

Vodafone isn’t perfect, but at least their processes are simple and straightforward.

With tech Mahindra you have to go through all these systems just to login to get annual leave, you also have to login to submit your own resignation. Issue with this is... majority of your on shore agents don’t have access to their portal. What’s really interesting is that, our pay slips aren’t emailed to our personal emails (like other telcos in New Zealand who email the payslips to personal emails) because we can only access the tech Mahindra portal at work.

Other issue is working on a public holiday and being told that we will BE PAID time and a half is like waiting for a rock to bleed blood. - myself and others worked Anzac Day here in New Zealand and it’s been 4 weeks now, and we still haven’t been paid the time and a half. But they want us to work Queens birthday... which is a public holiday, but I doubt we will get paid for that as well.

It’s also disheartening that the NPS survey that Vodafone/tech Mahindra haven’t changed the first question to another one, rather then ‘how was your service with Vodafone’ which makes it unbelievably hard to maintain a +100 for a month. - also the incentive, if you are sick or possibly dying, you will only get half the incentive of $300. If you get a detractor - you end up getting $250 - $150 even if you have 5 promoters, and 1 detractor or 8 promoters and 2 detractors you still get deducted money from an incentive that you have worked hard for.

Tech Mahindra isn’t perfect. Nor are the processes well adjusted for on shore agents and off shore agents.
But something has to be done about the unpaid Over time and the unpaid time and a half.
Or at least have an on shore tech Mahindra pay roll team. Cause right now, among the processes of having login issues into portal, training for new people only lasting a week and tech training for four days... then having nesting only been a week and then told we are on our own, when some of those are still struggling with the lack of support in place.

I think Vodafone need to cut the contract with Tech Mahindra, because the complaints from customers from what I’ve seen... hasn’t decreased, it’s increased more over the years.
Employees aren’t happy and when they try to leave the right way, they have to wait at least a week and half to hear if the resignation has been accepted.

This is just my experience. And it’s left a sour taste in my mouth.

If you want to work for them, I ain’t going to stop you... I’ll let you judge it for yourself.
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May 24, 2021
Complaint marked as Resolved 
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Tech Mahindra customer support has been notified about the posted complaint.
May 24, 2021
Updated by NZenterprise
I won’t bother with a reply or anything. As I no longer work for Vodafone/etc Mahindra.

I hope that processes change to benefit your on shore agents so they don’t dread coming to work each day.
May 24, 2021
Updated by NZenterprise
For the processes to change for your off shore agents because judging from other public forums of ex employees from off shore, who have complained about the same thing.
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