[Resolved]  Telebuy — Horrible service-complaint division

Address:Hyderabad, Andhra Pradesh

I bought a telemate.. in voice noHD1314/59647. Instead of white they delivered Pink one. On invoice it is written as white. I needed an exchange. Telebuy customer support persons are rude. Staff who answer the telephone just does not do any thing. They say some thing in a very in audible phone and just disconnect. Very impolite and unprofessional. I called[protected] many times. None of us can hear any thing what they say and also they do not bother to make us understand. They are only interested in taking orders and not interested in providing good service. When I tell them about my problem on telephone (with so much difficulty i got connected) they just take it very easy and say some body will call you and talk to them and no one calls me. This is what happening for the past several days. I have not seen such horrible service any where.
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Aug 14, 2020
Complaint marked as Resolved 
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Sorry for the inconvenience mam we request you to contact our Marketing manager, Mr.Janardhanan at [protected] for redressal of any issues. We assure you the best possible service always - Telebuy Customer Care
Dear customer please contact Mr.Ajay, Customer Care Head @[protected] for redressal of any issues. We assure you the best possible service always - Telebuy Customer Care
Dear Customers,

Greetings from Telebuy…!!!

We have gone through your complaint & regret for the inconvenience caused. We request you to register your complaint in our customer care department by dialing[protected] or write is in [protected]@telebuyindia.com for solutions. Also you can write your complaint in http://www.tbuy.in/index.php?route=information/customer_care.

In case of any escalation please contact me directly in[protected] / [protected].

With Regards,

Ajay Kanagasabapathi,
Manager
Customer Care
Telebuy.

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