[Resolved] Telebuy.in / RP Telebuy Skyshop — order not received after a month.

surendranath_m

from Bengaluru, Karnataka

Website:

telebuy.in

Placed an order in telebuy.in on 13th Jun for one smart mop. But still i have not received any update / phone calls.

Tried to contact via chat in telebuy.in website. but they told only for sales and not customer service.

called customer service after 10 days. They told no stock for the product and need to cancel the order. I asked why didn't inform customers after 10 days. No response. Asked them to cancel the order. they told me that order will be cancelled and the amount will be transferred to my account within 10 days. now more than 20 days. but no response again. Website the order status is still showing as processing.

Not sure how to get the amount refunded.

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Jul 19, 2018

Complaint marked as Resolved

I got the refund. Thanks.

Telebuy.in / RP Telebuy Skyshop customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2018

Telebuy.in / RP Telebuy Skyshop Customer Care's response Dear Customer,

Greetings from Telebuy!!

We really regret for the inconvenience caused. We request you to share your contact details to check and proceed further. We are ready to serve you in a better way.

Assuring you our best service always . For further assistance we request you to dial our customer care[protected] and also can write to us at [protected]@telebuyindia.com.

Please do reach my direct contact number in case of any escalations further.

S Diliph
Customer care - Telebuy
Direct number[protected]| Mob- [protected]