The Hindu — non delivery of the hindu news paper after renewal of subscription at hyderabad.

Address:

The Hindu, Kasturi Buildings, 859 860 Annasalai, Chennai, Tamil nadu, PIN 600002, Chennai, Tamil Nadu

My name is s. Malleswara rao residing at housing board colony, 6th phase at hyderabad. My phone number [protected]. Every year i pay annual subscription to the the hindu daily. During the october, 2019, one lady employee from the hindu office called me and reminded me that my subscription is going to end by 15th november, 2019 and informed that there is a rebate offered and requested to renew it. I requested her to send for collection of subscription. Accordingly she sent a person by name jagadish goud to my residence and i gave a cheque no.078584 dt.[protected] for rs.999/- of devi gayathri co-op. Urban bank ltd. Hyderabad and he gave an acknowledgement no. Th hyd 645281 dt.[protected]. He also gave phone no. Of area manager, sri viajaya krishna, area manager and advised to contact him in case of any problem on ph. No.[protected]. After two days, the lady employee who earlier reminded me about the renewal of subscription, again phoned me and ensured whether i have renewed the subscription. After two days she contacted me and inquired whether i am receiving the paper. I informed her to ask after due date i. E,[protected]. The cheque was encashed on[protected]. But the hindu paper delivery was stopped after[protected]. On[protected] i have contacted mr. Vijaya krishna, area manager on phone and informed about the non-receipt of the news paper even after renewing the subscription. He requested me to message my residential address and accordingly i gave the message on the same day. But the paper was not restored. Again on[protected] i have reminded him. He said that he was in a function and requested to contact jagadish goud and gave his phone no.[protected]. I have contacted sri jagadish goud and he requested me to message cheque no. And accordingly i gave a message. But no use. During january, 2020 mr. Prasad, local paper delivery agent came for collection of telugu news paper bill which i subscribe, in addition to the hindu. I inquired him about non-delivery of the hindu news paper for which he stated that there were neither instructions nor supply of paper to him after[protected] on my account. On my narration of above happenings, he rang up to mr. Vijaya krishna, the area manager and spoke. But the same state of affairs is being maintained and no delivery of news paper to me so far.in this connection, it to bring to your notice, in earlier years also, there was a delay of 15 days to one month, after due date, even though subscriptions were paid before due date, but after reminding once or twice only, the paper was delivered. The following are my observations. (1) reminding before due date to the the customer for renewal is good. But after renewal your staff are not connecting the same to system resulting into stoppage of paper delivery. (2) your staff who are helping to renew the paper should contact and inquire about the delivery of paper only after due date but not immediately after payment of subscription. (3) the negligent attitude of area manager towards the customers is clear in this case and it should be controlled. I hope you will take necessary corrective action in this regard and deliver the paper