The Hindu — Non starting of delivery of newspapers

Address:	Chennai, Tamil Nadu, 600002
Website:	www.thehindu.com

Subscriber ID : [protected]
Hindu Reference ID : W20160606ESUB0052

I had subscribed to THE HINDU newspaper online for 1 year with student discount included at Rs 1548 on June 6th 2016 and the delivery of the newspaper was to start from 16th June 2016.

However it has not started till now. From my side, I have repeatedly contacted their customer care with no concrete response from them. They just give a standard reply and I quote "We're are sorry for your Inconvenience and Surely your paper will start from the next day. Give us 24 hours".

The thing is, I have always heard rave reviews about the quality of the newspaper. But the way their service has been so far. It's way off the mark and takes the sheen off it.

After repeatedly getting hollow assurance from their customer care, When I finally asked for REFUND. The customer care was not helping to initiate the refund procedure instead evading it by giving further assurances.

I do not know whether to call this a FRAUD or poor Back end / Sales work. But surely a disappointment all round.

P.S. I am contemplating taking this issue to consumer courts or forums, if they are not able to either start the newspaper with extended period of subscription to compensate for the non delivery of newspaper OR Refund the money.