The Hindu — Refund request of Hindu Tamil - My subscription No.[protected]

Address:

Chennai, Tamil Nadu, 600040

Annual Subscription of Rs.999/- paid by me on 23.11.2016 towards supply of "Tamil Hindu". They didn't keep their promise of supplying newspaper from 01.12.2016.
I wrote several emails to Tamil Hindu. For each of my email Tamil Hindu office, promptly acknowledge my complaint and over phone they assure me that the issue will be resolved soon. But nothing happens after that.
Fed up with their sterio type of phone reply /email reply I requested them on February 2, 2017 to refund the subscription amount paid me immediately(as they failed to supply newspaper). For this also they promised me that refund will be made soon. But nothing happened so far.

I recorded my total displeasure on the attitude of Tamil Hindu Office in keeping my money with them for more than four months.

Few emails with their reply are furnished below for reference.
===========================================================
Jan 11 2017

From : g v sridharan

to customercare

Sir,

It has been informed to you over phone as well as through email that even though annual subscription was paid by me on 23.11.2016 towards "Tamil Hindu", still not even a single issue is delivered to me against my subscription.

Please resolve the issue at the earliest.

If you feel and discomfort on the issue, you may refund the subscription to me immediately.

Regards,

G.V.Sridharan

============================================================

Jan 24, 2017

From: g.v.sridharan

to customercare

Sir,

Even after collecting annual subscription on 23.11.2016, still Tamil Hindu news paper is not supplied to me.

I record my total displeasure on the inaction of your office.

Hence I advise you to refund the subscription paid by me immediately without any further delay failing which the matter will be moved to further level at your risk.

G.V.Sridharan

============================================================
[protected]@gmail.com January 27, 2017

to customercare


Sir,

Painful to note the poor response from your side on the referred matter.

You are advised to refund the amount of subscription amount paid (Rs.999/-) by me without any further delay.

Sridharan G.V

================================================================

customercare
Jan 27


to me


Dear customer,

Greetings from The Hindu Group of publications.

Thank you for writing to us.

We reaffirm that we have fully sensitised your concerns expressed and taking note of your complaint. It is unfortunate that your experience was not satisfactory and we deeply regret the discomfort you have gone through.

We have forwarded your feedback to all concerned and assure resolution as soon as possible.

Thanking You,
Niranjan,
Customer Care,
The Hindu

===========================================================


customercare
Feb 1, 2017


to me


Dear Sir,

Thank you for writing to us.

We have forwarded your issue to the team concerned for their immediate attention and they would assist you at the earliest.

Let us know if you require any further assistance, we would be pleased to assist you.

Thanking You,

Shobhana
Customer Care
THE HINDU

===========================================================


From
10.03.2017

Sir,

More than Three months over. Still you are not able to return the subscription amount paid by me. I wonder how a leading tamil daily treats a senior citizen of this country in such a callous manner.

While you totally ignored your commitment to your customers already on my previous mails, now also in the matter of refunding the subscription amount, you are dragging the issue to the extreme end without knowing the implications.

Please treat the matter urgent and serious. Do not put me to take this issue to other level.

G.V.Sridharan

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On 11-Mar-2017 12:26 pm, "customercare" wrote:

Dear Customer,
Greetings from The Hindu Group of publications.
Thank you for writing to us.
We would like to inform you that we have raised a complaint for resolution by our sales Team.
The complaint reference number is A010689. We will resolve the issue and update you at the earliest.
Let us know if you require any further assistance, we would be pleased to assist you.
You may call our toll free number[protected] to know the status
Thanking You,
Niranjan,
Customer Care,
The Hindu.