| Address: | Kanpur, Uttar Pradesh, 208001 |
| Website: | www.theholidaysclub.com |
I had gone for a holiday to nainital with my family during oct 2019. Hum hotel welcome park mein ruke the. We were called at seasons resort hotel to claim a prize which we'd won through a scratch card.
A group of people viz. Aditya tripathi (Mob - +91-[protected]), parag navare (Mob - +91-[protected]), anuj pokle (Mob - +91-[protected]) introduced themselves as employees of the holidays club.
Mr parag navare explained various schemes of the club available under discounted rates, as some offers were going on. They told us to pay rs 7500/- at present and the balance to be paid in emis under a special scheme offered by the club.
They asked me to make the payment through a pos machine where they changed the amount to rs 75000/- without my knowledge which i came to know through my credit card statement when i reached kanpur. I called the customer care and was told that the amount shall be refunded, but i shouldn't lodge a complaint against the company as it would bring bad name to the company as well the job of the employees would be endangered. They told me that the amount shall be refunded and i may write an email to the company stating that the amount of rs 75000/- has been blocked for 72 hours which shall be refunded.
They assured me to refund the money at any cost.
However, after writing this email, the company did not contact me for several days. Thereafter i wrote a mail to the company stating the actual facts and stating to take legal action against the company, to which replied by calling and assured again that the matter shall be resolved at the earliest. They also told me that the entire team dealing in nainital has been sacked.
After this telephonic conversation they emailed me that there is a disparity in both my mails, as such amount of rs 75000/- cannot be refunded.
The company is nothing but a fraud who befool people by offering them membership payments through emi which is made up by their so called representatives.
I've come across so many complaints against this company.
Please look into the matter and refund my amount alongwith interest.
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