The Mobile Store — I Phone 5S repair under extended warranty

Address:	Mumbai City, Maharashtra, 410209
Website:	www.themobilestore.in

Due to screen problem i have submitted my I Phone 5S mobile under extended warranty on 7th August 2016, in between 04 times Mobiles Store has given me the mobile without 100% repair.

Every time it came, there was a new problem.

Now this i 5th month going and i dont have my mobile with me. Inspite of calls and mail no one has responded to it.

I am loosing my patience level, so i decided to put this to you.

I am attaching all my communication on this starting from 7th August 2016 for your reference.

Regards,
Anupam Gupta

Anupam
Dec 6 (3 days ago)

to tms1016mum, wecare, Ganesh, Santosh, Ravish
Dear All,

This is to notify that, now i am loosing the patience level. As communicated and update in all the previous mails since 7th August'16 followed by 10th Sept'16 I have not received my mobile phone "REPAIRED" in all respect.

Now, if i don't get my 100% repaired handset in next seven days(07) i.e by 14.12.16, then i have to take the legal action against THE MOBILE STORE which you all as a team has to suffer.

Regards
Anupam Gupta
[protected]

On Tue, Nov 22, 2016 at 1:15 PM, tms1016mum wrote:
Dear Sir,

This is to inform you that our Extended Warranty Customer Mr. Anupam Gupta has submitted his Handset I:E (IPhone 5S) for Repair from last 4 Months but the Issue is not been Resolved from our Side please find the attached all Trial Mail this all mails are follow ups taken by Customer. So this time customer has submitted his Handset for the last time in our Store this time all his issue has to be Solved if not Solved then Customer Want Money he will Resolved all his Issue by himself.

Please look into this Case as on Earliest.

Santosh Sir please look for this

Regards,
The Mobile Store Limited|
SHOP NO: 21, BSEL Tech park|
Plot no 39/5, sec 30/A, Vashi
Navi Mumbai - 703 |
Maharashtra|India|
T [protected]
E [protected]@ops.themobilestore.in|
www.essar.com |

[protected] Forwarded message[protected]
From:
To:
Cc:
Date: Thu, 27 Oct 2016 10:55:25 +0530
Subject: WAYBILL ISSUE 62318/699206 [APPLE IPHONE 5S 16GB - ANUPAM GUPTA]
Dear Store Manager,

Pickup of ExW EXTMS2508565 by Fedex is now confirmed - Your pickup no. is
BOMVS13 and Way bill no. is[protected]
.

Please print the attached WAYBILL COPY and paste it on the Handset Box.
Please print Form403 and Declaration Form also if provided. These will be
required by FedEx Courier Service when they come for pickup from TMS Store.

PLEASE HAVE THE HANDSET PACKED AND READY WITH PRINTED DOCUMENTS, OTHERWISE
THE COURIER MAY DELAY PICKUP AND/OR ADDITIONAL CHARGES MAY BE APPLICABLE.
PLEASE ALSO GET COURIER PICKUP BOYs NAME/SIGNATURE/CONTACT NUMBER ON SECOND
COPY OF THE LABEL FOR YOUR RECORDS AS YOUR PROOF OF DELIVERY TO COURIER

PLEASE DO NOT PACK MORE THAN ONE HANDSET UNDER ONE WAYBILL.

We suggest that you contact FedEx on [protected] and confirm your above
mentioned pickup no. to avoid any possible delay.

Regards,
CUSTOMER SUPPORT | QARMATEK SERVICES PVT LTD. |
FCTY: 123/B-1, PHASE 1 | GIDC - VATVA | AHMEDABAD, |GUJARAT 382445| INDIA |
Tel: +[protected] | Mob: +91 (0) [protected] | Email:
ew.[protected]@qarmatek.com

[protected] Forwarded message[protected]
From:
To:
Cc:
Date: Fri, 21 Oct 2016 16:32:13 +0530
Subject: Despatch Intimation 60501/698892 [APPLE IPHONE 5S 16GB - ANUPAM GUPTA]
Dear Store Manager

The subject Handset has been couriered on AWB No.:[protected]
You will receive in 2-4 days. This is
for your information. Please click on the AWB No to track the consignment on
the internet.

PLEASE OPEN THE CONSIGNMENT ONLY IN THE PRESENCE OF THE CUSTOMER AND GET THE
CUSTOMERS RECEIPT/SIGNATURE ON THE TMS JOBSHEET FOR YOUR RECORD.

Regards,
CUSTOMER SUPPORT | QARMATEK SERVICES PVT LTD. |
FCTY: 123/B-1, PHASE 1 | GIDC - VATVA | AHMEDABAD, |GUJARAT 382445| INDIA |
Tel: +[protected] | Mob: +91 (0) [protected] | Email:
ew.[protected]@qarmatek.com

[protected] Forwarded message[protected]
From:
To:
Cc:
Date: Fri, 7 Oct 2016 17:36:24 +0530
Subject: WAYBILL ISSUE 60501/698892 [APPLE IPHONE 5S 16GB - ANUPAM GUPTA]
Dear Store Manager,

Pickup of ExW EXTMS2508565 by Fedex is now confirmed - Your pickup no. is
BOMVS14 and Way bill no. is[protected]
.

Please print the attached WAYBILL COPY and paste it on the Handset Box.
Please print Form403 and Declaration Form also if provided. These will be
required by FedEx Courier Service when they come for pickup from TMS Store.

PLEASE HAVE THE HANDSET PACKED AND READY WITH PRINTED DOCUMENTS, OTHERWISE
THE COURIER MAY DELAY PICKUP AND/OR ADDITIONAL CHARGES MAY BE APPLICABLE.
PLEASE ALSO GET COURIER PICKUP BOYs NAME/SIGNATURE/CONTACT NUMBER ON SECOND
COPY OF THE LABEL FOR YOUR RECORDS AS YOUR PROOF OF DELIVERY TO COURIER

PLEASE DO NOT PACK MORE THAN ONE HANDSET UNDER ONE WAYBILL.

We suggest that you contact FedEx on [protected] and confirm your above
mentioned pickup no. to avoid any possible delay.

Regards,
CUSTOMER SUPPORT | QARMATEK SERVICES PVT LTD. |
FCTY: 123/B-1, PHASE 1 | GIDC - VATVA | AHMEDABAD, |GUJARAT 382445| INDIA |
Tel: +[protected] | Mob: +91 (0) [protected] | Email:
ew.[protected]@qarmatek.com

[protected] Forwarded message[protected]
From: Anupam Gupta
To:
Cc:
Date: Mon, 3 Oct 2016 22:50:59 +0530
Subject: Fw: [Internal] RE: Urgent - Fw: TMS1609A24 :Job ID: 698554 - I Phone 5S
Dear Nimesh,

Kindly find below the mail received from the customer care to submit the
handset at the store, along with the trail mail that i have sent to them.

Anupam Gupta,

mob no: [protected]/

[protected]

_____

From: TMSL Complaints
Sent: Monday, October 3, 2016 7:10 PM
To: [protected]@hotmail.co.in
Cc: [protected]@in.aegisglobal.com
Subject: RE: [Internal] RE: Urgent - Fw: TMS1609A24 :Job ID: 698554 - I
Phone 5S

Dear Sir,

As per update received from our concern team, battery has been replaced from
our service center & then dispatched.

If you still facing any issue in your handset then request you to submit the
handset again at store.

Apologize for the inconvenience caused to you.

Yours sincerely,

The Mobicares Team

Description: Description: Description: Description: Description:
cid:image001.[protected]@01CF6C6A.7414B100

From: Anupam Gupta [mailto:[protected]@hotmail.co.in]
Sent: Sunday, October 2, 2016 12:46 PM
To: [protected]@themobilestore.in
Subject: Urgent - Fw: TMS1609A24 :Job ID: 698554 - I Phone 5S
Importance: High

Dear Customer Care,

With most angst i would like to bring to your notice that yesterday evening
i have received my handset from the mobile store but still the problem
remains the same with one more added problem of front camera dislocation.

Also during my first mobile submit( Job no - RP[protected] dated 07.08.16)
for display repair there was no any other issue. But, after the repair more
number of issues came as mentioned below and in the trail mail:

* The phone discharge very quickly it needed 3-4 full charging in a
day. This battery issue was not there before repairing.
* During the call the speaker area becomes too heated and it become
difficult to talk.
* The speaker output volume during the call has also reduced by
40-50%.
* During a day once -twice it is unable to receive the call as the
call receiving slider does not slide.

I have received a call from the concern team to pay Rs 1150/ for battery
repair. But, why should i pay for battery if that was not a problem in the
mobile before submitting for the first time. Your repair team has replaced
the battery and asking for the money. Which i am not going to pay.

Moreover the repair team has send the mobile handset without resolving the
problem, which confirmed by the Vashi Mobile store team Mr Nimesh.

After a call with the customer care i am writing this again so that the
problem will be resolved.

I would also want to inform you - The Mobile Store, that this if the mobile
would not be repaired then i will go LEGAL and do a complain . As this is
the 3rd time that i am submitting the handset to mobile store as suggested
by the Customer care( Ms Swati) and i would not be paying the money for the
battery.

This is happening from last two months and i want this to be resolved
immediately.

Anupam Gupta,

mob no: [protected]/

[protected]

_____

From: TMSL Complaints
Sent: Tuesday, September 27, 2016 3:39 PM
To: 'Anupam Gupta'
Cc: 'We Care'
Subject: RE: TMS1609A24 :Job ID: 698554 - I Phone 5S

Dear Sir,

As per update received from our repair team, handset shall be dispatched by
29th Sep.

Would request you to wait until then, apologize for the inconvenience caused
to you.

Yours sincerely,

The Mobicares Team

Description: Description: Description: Description: Description:
cid:image001.[protected]@01CF6C6A.7414B100

From: We Care [mailto:[protected]@in.aegisglobal.com]
Sent: Monday, September 26, 2016 1:52 PM
To: 'Anupam Gupta'
Subject: TMS1609A24 :Job ID: 698554 - I Phone 5S

Dear Sir,

Thanks for writing to The Mobile Store.

With reference to your email, we have forwarded your case to our concern
team and once we receive any further status, we shall update the same.

We sincerely apologize for the inconvenience caused to you.

Yours sincerely,

The Mobicares Team

Description: Description: Description: Description: Description:
cid:image001.[protected]@01CF6C6A.7414B100

From: Anupam Gupta [mailto:[protected]@hotmail.co.in]
Sent: Sunday, September 25, 2016 9:11 PM
To: [protected]@themobilestore.in
Subject: Fw: TMS1609E191 :Job ID: 698554 - I Phone 5S

Dear Customer Care,

I need to bring serious concern on handling the grievances, as suggested by
your team i have handed over my handset for repair on 18.09.16 at the Mobile
Store and the current status show that it has only reached on 24.09.16. I
dont know why there is a lag in delivery.

Today i have also received a sms from your team stating that " Thank you for
responding to our engineers queries. We will proceed with the repair" But
sorry to inform that i have not received any call and your team has reported
that they have called without understanding my problem.

Request you to kindly look into my problem as mentioned in the trail mail
and given below:

* The phone discharge very quickly it needed 3-4 full charging in a
day. This battery issue was not there before repairing.
* During the call the speaker area becomes too heated and it become
difficult to talk.
* The speaker output volume during the call has also reduced by
40-50%.
* During a day once -twice it is unable to receive the call as the
call receiving slider does not slide.

Regards,

Anupam Gupta,

mob no: [protected]/

[protected]

_____

From: Anupam Gupta
Sent: Sunday, September 11, 2016 4:54 PM
To: We Care
Subject: Re: TMS1609E191 :Job ID: 697694 - I Phone 5S

Dear customer,

If you had carefully read my mail u could have noticed that I have already
given my alternate number.

Kindly contact again.

Sent from my iPhone

On 11-Sep-2016, at 2:21 PM, We Care wrote:

Dear Sir,

Thanks for writing to The Mobile Store.

With reference to your email, we have tried to contact you but the same was
Ringing/Non contactable.

So request you to share your alternate contact number to assist you in a
better way.

Yours sincerely,

The Mobicares Team

From: Anupam Gupta [mailto:[protected]@hotmail.co.in]
Sent: Saturday, September 10, 2016 10:18 PM
To: [protected]@themobilestore.in
Cc: Anupam Gupta; Wife
Subject: Job ID: 697694 - I Phone 5S

Dear Customer Support,

This is to bring to your notice that the repaired phone which i am using is
having the battery life issue, it discharge very quickly it needed 3-4 full
charging in a day. This battery issue was not there before repairing.

Secondly, even during the call the speaker area becomes too heated and it
become difficult to talk. The speaker output volume during the call has also
reduced by 40-50%.

Job ID: 697694

Job Ref No: 54401

Job Date: 07 Aug 2016

Handset: I Phone 5S

Attached herewith my Extended Warranty(EW) document for your reference.

As a regular customer if this type of service is given to customer than the
loyalty will be diluted.

Need your immediate & sincere intervention to resolve this issue on urgent
basis.

Regards

Anupam Gupta

mob no: [protected] /

[protected]

_____

P Please don't print this e-mail unless you really need to.

_____

Disclaimer:
This email is subject to a disclaimer, please click on the following link or
cut and paste the link into the address bar of your browser.
<
http://www.essar.com/email_disclaimer.html

[protected] Forwarded message[protected]
From:
To:
Cc:,
Date: Sun, 25 Sep 2016 10:38:11 +0530
Subject: Handset Received 58634/698554 [APPLE IPHONE 5S 16GB - ANUPAM GUPTA]
Dear Store,

Today we have received Extended Warranty handset JDA Job No-698554 but with
the following problems:

Documents Received? Yes/No OK/Not OK if not OK, Problem
Description
Original Jda Jobsheet Yes Yes
Handset Invoice Yes Yes
Description Letter No No

Please send the requested documents urgently so that the we can proceed with
the repair of this handset. THIS HANDSET WILL BE KEPT ON HOLD TILL THE
DOCUMENTS ARE COMPLETE.

If we do not receive these documents promptly, we will have to refuse
verification on JDA. In that case, JDA Job No-698554 will be closed and a
new Job will need to be registered, fresh documents will be issued and will
require all documents with customers signatures in original AGAIN.

Regards,
CUSTOMER SUPPORT | QARMATEK SERVICES PVT LTD. |
FCTY: 123/B-1, PHASE 1 | GIDC - VATVA | AHMEDABAD, |GUJARAT 382445| INDIA |
Tel: +[protected] | Mob: +91 (0) [protected] | Email:
ew.[protected]@qarmatek.com

[protected] Forwarded message[protected]
From:
To:
Cc:
Date: Wed, 21 Sep 2016 14:30:51 +0530
Subject: WAYBILL ISSUE 58634/698554 [APPLE IPHONE 5S 16GB - ANUPAM GUPTA]
Dear Store Manager,

Pickup of ExW EXTMS2508565 by Fedex is now confirmed - Your pickup no. is
and Way bill no. is[protected]
.

Please print the attached WAYBILL COPY and paste it on the Handset Box.
Please print Form403 and Declaration Form also if provided. These will be
required by FedEx Courier Service when they come for pickup from TMS Store.

PLEASE HAVE THE HANDSET PACKED AND READY WITH PRINTED DOCUMENTS, OTHERWISE
THE COURIER MAY DELAY PICKUP AND/OR ADDITIONAL CHARGES MAY BE APPLICABLE.
PLEASE ALSO GET COURIER PICKUP BOYs NAME/SIGNATURE/CONTACT NUMBER ON SECOND
COPY OF THE LABEL FOR YOUR RECORDS AS YOUR PROOF OF DELIVERY TO COURIER

PLEASE DO NOT PACK MORE THAN ONE HANDSET UNDER ONE WAYBILL.

We suggest that you contact FedEx on [protected] and confirm your above
mentioned pickup no. to avoid any possible delay.

Regards,
CUSTOMER SUPPORT | QARMATEK SERVICES PVT LTD. |
FCTY: 123/B-1, PHASE 1 | GIDC - VATVA | AHMEDABAD, |GUJARAT 382445| INDIA |
Tel: +[protected] | Mob: +91 (0) [protected] | Email:
ew.[protected]@qarmatek.com

[protected] Forwarded message[protected]
From:
To:
Cc:
Date: Wed, 24 Aug 2016 09:41:03 +0530
Subject: Despatch Intimation 54401/697694 [APPLE IPHONE 5S 16GB - ANUPAM GUPTA]
Dear Store Manager

The subject Handset has been couriered on AWB No.:[protected]
You will receive in 2-4 days. This is
for your information. Please click on the AWB No to track the consignment on
the internet.

PLEASE OPEN THE CONSIGNMENT ONLY IN THE PRESENCE OF THE CUSTOMER AND GET THE
CUSTOMERS RECEIPT/SIGNATURE ON THE TMS JOBSHEET FOR YOUR RECORD.

Regards,
CUSTOMER SUPPORT | QARMATEK SERVICES PVT LTD. |
FCTY: 123/B-1, PHASE 1 | GIDC - VATVA | AHMEDABAD, |GUJARAT 382445| INDIA |
Tel: +[protected] | Mob: +91 (0) [protected] | Email:
ew.[protected]@qarmatek.com

[protected] Forwarded message[protected]
From:
To:
Cc:
Date: Mon, 8 Aug 2016 13:31:33 +0530
Subject: WAYBILL ISSUE 54401/697694 [APPLE IPHONE 5S 16GB - ANUPAM GUPTA]
Dear Store Manager,

Pickup of ExW EXTMS2508565 by Fedex is now confirmed - Your pickup no. is
and Way bill no. is[protected]
.

Please print the attached WAYBILL COPY and paste it on the Handset Box.
Please print Form403 and Declaration Form also if provided. These will be
required by FedEx Courier Service when they come for pickup from TMS Store.

PLEASE HAVE THE HANDSET PACKED AND READY WITH PRINTED DOCUMENTS, OTHERWISE
THE COURIER MAY DELAY PICKUP AND/OR ADDITIONAL CHARGES MAY BE APPLICABLE.
PLEASE ALSO GET COURIER PICKUP BOYs NAME/SIGNATURE/CONTACT NUMBER ON SECOND
COPY OF THE LABEL FOR YOUR RECORDS AS YOUR PROOF OF DELIVERY TO COURIER

PLEASE DO NOT PACK MORE THAN ONE HANDSET UNDER ONE WAYBILL.

We suggest that you contact FedEx on [protected] and confirm your above
mentioned pickup no. to avoid any possible delay.

Regards,
CUSTOMER SUPPORT | QARMATEK SERVICES PVT LTD. |
FCTY: 123/B-1, PHASE 1 | GIDC - VATVA | AHMEDABAD, |GUJARAT 382445| INDIA |
Tel: +[protected] | Mob: +91 (0) [protected] | Email:
ew.[protected]@qarmatek.com

[protected] Forwarded message[protected]
From: Anupam ML Gupta
To:
Cc:
Date: Sun, 7 Aug 2016 14:33:16 +0530
Subject: Fwd: I Phone 5 S warranty

Regards,
Anupam

Sent from my iPhone

Begin forwarded message:

From: Anupam Gupta
Date: 7 August 2016 at 12:37:45 PM IST
To: "anupam.[protected]@gmail.com"
Subject: I Phone 5 S warranty

--
Regards,
Anupam ML Gupta