The New India Assurance Co. — Insurance claim (Biscoot secure) | |||||
My phone was stolen around 2 months back and I have given all the necessary papers for getting my claim but the company keeps finding new excuses every 10 days for not giving it. They are making a fool of all the customers. Don't buy phone insurance from this company. Lost phone-Samsung Galaxy A7 Date- 27/12/15 Name- Surjeet Singh Saluja (Mob No. [protected]) Claim Documents Theft -[protected] (BISCOOT SECURE) Was this information helpful? | |||||
 3 Comments | |||||
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This is with regards to my claim no i.e. [protected] . I have submitted my HTC E9+ phone which got damaged and i have given it to your collection centre on[protected], however till now i have not any postive response from your team...please note the following points which are as follows:
1. I have called on your customer care no i.e.[protected] lasw week and one of your customer care representative said by next week i.e.[protected] my phone would be repaired and issued to me.
2. I have inquired about the same on[protected] in the afternoon around 2:30 pm and i spoke to Ms. Megha (customer care representative) and explained her about my concern with regards to phone not being repaired till date as i have submitted my phone on[protected] and till date no revert. Hence Ms. Megha assured me that she will arrange a call in next 15 minutes. However no one called back. When i tried calling the no later on after sometime on[protected] i was unable to speak to inspite of calling for 4-6 time.
I hopw that my concern would be addressed at the earliest and i will get positive response hence my phone can be delivered to me.
Please understand due to this i am facing lot of challenge in day to day communication.
Awaiting to hear from someone senior in the who can help me as i have not got any concrete response till now.
Thanks
Bhawani Singh
[protected]
1. I have called on your customer care no i.e.[protected] lasw week and one of your customer care representative said by next week i.e.[protected] my phone would be repaired and issued to me.
2. I have inquired about the same on[protected] in the afternoon around 2:30 pm and i spoke to Ms. Megha (customer care representative) and explained her about my concern with regards to phone not being repaired till date as i have submitted my phone on[protected] and till date no revert. Hence Ms. Megha assured me that she will arrange a call in next 15 minutes. However no one called back. When i tried calling the no later on after sometime on[protected] i was unable to speak to inspite of calling for 4-6 time.
I hopw that my concern would be addressed at the earliest and i will get positive response hence my phone can be delivered to me.
Please understand due to this i am facing lot of challenge in day to day communication.
Awaiting to hear from someone senior in the who can help me as i have not got any concrete response till now.
Thanks
Bhawani Singh
[protected]
I have raised my Claim on 25/2/20. Got an in-principle approval on 9/3/20. There were two options - either they arrange for pick up and get it repaired OR I obtain an estimate and forward them.
On 12/3/20 representative called me to obtain an Estimate Letter from SAMSUNG Service Centre and mail it to the office. I did it on 14/3/20 around 1130 hrs. Today it is fourth day and I have not received a GO-AHEAD response from the agency.
Even if I call from the registered mobile, it says "you are not calling from registered mobile and so call cannot be transferred". They are not calling back even.
Its a case of harassment. If you have given approval then why cant you close it
Deepak
On 12/3/20 representative called me to obtain an Estimate Letter from SAMSUNG Service Centre and mail it to the office. I did it on 14/3/20 around 1130 hrs. Today it is fourth day and I have not received a GO-AHEAD response from the agency.
Even if I call from the registered mobile, it says "you are not calling from registered mobile and so call cannot be transferred". They are not calling back even.
Its a case of harassment. If you have given approval then why cant you close it
Deepak
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87, M.G. Road, Fort, Mumbai, Maharashtra, India - 400001
Address: A wing, 4th floor - 406/407, Express Zone, Western Express Highway, Malad (East), Mumbai, Maharashtra 400097
Phone:[protected]
Hours: Open today · 10AM–7PM