| Address: | A-214, 2nd Floor, Pocket A, Okhla Phase I, Okhla Industrial Estate, New Delhi, Delhi 110020 | | Website: | www.thepacificholidayworld.com |
I have requested for Novotel Deira Dubai City Centre only, but instead they have given other options which are not satisfactory. Also the response time is so slow that after 10 days of my query request, I got this update. Me & My wife both are very much dissatisfied with the kind of service that PACIFIC HOLIDAYS is providing.
I can see so much difference from the day we visited their session and in reality which is quite surprising & shocking. After so much of thought, we decided to cancel our membership and refund the amount that is already paid without any deductions as we haven't utilized their services.
After so many calls & emails for about a month, the final conclusion they mentioned is "Dear Member,
Thanks for the appended mail, we feel repentant for the inconvenience caused to you. This is to inform you that membership is non cancellable & non refundable as we have no where denied for the services so we humbly request you to allow us a chance so that we can showcase our services at the utmost level."
Now my point is "If they have given the service of the hotel with one of their listings, it wouldn't have been a problem instead they have given other cheap options which I am not satisfied at all. So, definitely this is a way of cheating the customers especially me. I would like to have a clear resolution of cancelling my membership and get the complete refund from them." Was this information helpful? | 
