The Panel Station — redeemed money has not been received in paytm

Address:Dakshina Kannada, Karnataka, 575019

A confirmation email was sent that the redeemed points have been sent as 300 rupees to the paytm wallet. But there was no amount. I even checked with paytm customer service to check if the problem is about the paytm services but it was said that the transaction wasn't successful. I hope you can fix this problem as soon as possible as the this confirmation email from panel station had come already 2 months after the redemption.
Please do the needful soon
Email :[protected]@gmail.com
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Hi! I can't access my account. I have used the username and the password that you have sent me, but it always says "Username and password are invalid." I reset my password many times but they keep on sending me the same password. I have answered surveys already and I have points. Help me access it again, please. Thank you!

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    +91 80 4178 5814
    The Panel Station Address
    Building 2A, Aster-East Tower, Lower Ground Floor, Embassy Tech Village (Formerly Vrindavan Tech Village), Marathalli - Sarjapur Outer Ring Road, Devarabeesanahalli, Bangalore, Karnataka, India - 560103
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