The Panel Station — Unable to redeem accumulated points

I have been a member of TPS for almost 5 month and have previously been able to redeem my points using my "date of birth 07/30/1995" as a requirement to redeem points however for the past month to date when I try to redeem my points with my accurate date of birth (07/30/1995) I get an error message saying "Enter a valid date of birth" and my date of birth is correct and the same as date of birth I submitted on my registration form when I joined.

I have written more than 20 emails to TPS and they don't read my emails concerns but send me the same an automated response that says (see below). I have explained numerous times that their system must have deleted or changed my date of birth since as members we cannot and I wouldn't have redeemed my points previously if I could have submitted the wrong date of birth when I joined. I have done more than 60 surveys and accumulated 29094 points to date, redeemed 20000 points and left with a balance of 9094 points to date.

All I need is for TPS to rectify my date of birth as clearly there has been a glitch on their system that definately tempered with my TPS account.
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Dear Panelist,

Thank you for writing to The Panel Station.

DOB entered should match DOB in our records.

It is same given at registering with TPS and connot be edited

Its recent addition from our end to redeem points.

Your participation and feedback is important for us.

Sincerely,

The Panel Station.

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