| Website: thesleepcompany.in |
I am filing this complaint against The Sleep Company for deficiency in service and failure to resolve a complaint related to a defective product purchased via Amazon on 4 April 2026.
The AeroPlus Electric Height Adjustable Desk was delivered and installed on 10 April 2026. At the time of installation itself, it was identified that the electric control panel was non-functional. The installation representative acknowledged the defect on the spot and confirmed that a replacement request would be raised.
Despite this, no proactive follow-up was initiated. On 15 April 2026, customer support was contacted and an assurance was given that the replacement part would be dispatched within 48 hours. However, despite repeated follow-ups thereafter, only vague and non-committal responses were received, with no resolution.
On 26 April 2026, it was communicated that the required part was out of stock and would only be available after 25 May 2026. Delivering a defective product and then citing stock unavailability for rectification reflects gross negligence and lack of accountability.
Subsequently, on 28 April 2026, a formal request for full product replacement was raised. While this request was initially acknowledged, there has been no definitive update regarding product pickup or replacement timelines. The product has remained completely unusable since the date of delivery.
This constitutes a clear case of:
- Supply of defective goods at the time of delivery
- Failure to provide timely resolution
- High deficiency & negligence in after-sales service
As of today, over three weeks since delivery (10 April 2026), the product (valued at approximately ?21, 000) remains unusable due to a defect present from day one.
I hereby demand the following:
1. Immediate initiation and confirmation of product pickup
2. Replacement with a fully functional unit within a clearly defined and reasonable timeframe
3. Accountability for the undue delay and inconvenience caused
Relevant complaint/ticket numbers: 2598681, 2556248, 2583080.
If the above is not addressed promptly, I will be constrained to pursue the matter through appropriate legal channels, including filing a complaint with the Consumer Forum under applicable provisions of the Consumer Protection Act, along with a claim for compensation for deficiency in service and mental harassment.
Was this information helpful?
Post your Comment