The Smart Shop — Delay in providing digital certificate

Address:	Khordha, Odisha, 751010
Website:	agent.thesmartshop.in/login

Hi, I have taken agency from the smart shop(Hermes Pvt. Ltd.) 3 months back. For IRCTC activation i had paid Rs 17500 after which i had couriered all docs. 2 weeks later when i'm checking with Hermes CC, they are saying they have not received the docs. When I tracked the Consignment number on courier site, it showed it's already delivered. Again i had to send all the hard copies to Hermes . Now 3 months over and Hermes CC guys keeps on saying the docs has been send to IRCTC for approval. 3 months for a document approval? and i don't know how much more time further this will take. Every time i send mail to Hermes CC asking for status the only response is that "we have forwarded your query to IRCTC department and they will get back to you as soon as possible" Since last 3 months. Nobody from IRCTC department going to call back or respond. Kindly help to get this issue resolved asap.