The Souled Store — about delivery of product ordered

Address:

224, Tantia Jogani Industrial Premises, J. R. Boricha Marg, Opp.Lodha Excelus, Lower Parel (East), Mumbai - 400011, 400011

I made order on souled store on 15th feb 2020. But till today there is no dispatch details provided by store. I also write mail to store on their email id [protected]@thesouledstore.com but no response from their side.
I also tried to make a call on their helpline contact no[protected], but no one picked up the phone. I tried 10 times but no response.