The Souled Store Complaints & Reviews

Date of Incident: Dec 1 2023.
Order ID: Order ID: 10397431

This was a long story that happened for around the past 2 weeks.

I ordered a few clothes from 'The Souled Store' App and the Estimated delivery was 03 Dec. I tried reaching their customer support team but got no assurance about my delivery date.
(I have attached a few screenshots for reference)

Whenever I reach them, they tell me to wait for 72 Hours, wait for 72 hours and then the case is escalated. I did not receive the product till DEC 21.

So, I thought that they would not deliver my product and cancelled the order through the live chat. They apologized and offered me 200 TS points.

It is like a rollercoaster of frustration dealing with customer service and waiting for your order. It's definitely not the experience you'd hope for when making a purchase. Getting those 200 TS points as compensation is a nice gesture, but it doesn't quite make up for the inconvenience and the long wait.

Can I file a complaint with the consumer court to address my concerns in order to provide additional TSS points or provide money for the time I have waited and wasted?

Also, I have not received the TSS points till I need them. They should offer me at least 1000 + TSS points.

I had ordered some tshirts and polos from souled store, the total quantity of the items in my package should be 6 however i have received only 4 items. The items are even mentioned on the bill however i haven't received them. Those items are being showned as delivered on the app however i haven't received them.
Luckily i recorded an unboxing video too of the parcel i recieved.

The items which are missing are :

1) Solids: Denim Blue Colourblock
2) Pokémon: Mewto

The souled store denied the claim and said that they had shipped and delivered all the items even though I'm having proper unboxing video of the package i received.

I'm retrying to contact the customer support and everytime they tell the same story.

Please send me my missing products.

Order id : 9149490

Order Id: 8970132. I haven't received a refund amount of Rs 1343 till now. Its been more than 7 days. Kindly get it resolved

I ordered 2 oversized t-shirts from The Souled Store and size was not proper so returned it and i got a message that refund is completed but i checked my bank balance and i haven’t received the refund and they are saying refund completed. I want my refund back.

I’ve returned one order on 20 june 2023 its been 9 days the order is not yet picked up and refund is not processed please look into this and provide with appropriate solution

Regards,
Aryan Shah

Maine 12 june 2023 ko ek order place Kia tha id-8768091, order prepaid tha upi through, Order was to be received on 14th but not received on that day Then I called the customer care and he said that the order will not be received because the vehicle is damaged something like, then he asked to place a new order, which I did and It has been received but the refund of the old one has not come, the order of June 12, today June 24/2023, when will I get the refund?

I ordered an oversized t shirt (Black Panther Panther Power) of size M but I received a completely different product of size XL which was of very bad quality. I asked for a return but their customer service is really hopeless .
I want my refund in cash (₹960)...

I ordered two T-shirts from souled store and fitting was not ok, So I asked for exchange then for different size and after that delivery partner has come and collected products and I got an confirmation mail regarding exchange and within 3 days one T-shirts got delivered in exchange and another one has not been delivered till now and it’s been 15 days. I contacted Souled store and I have been told that they will look in to it and they...

My order was placed on 24 April but it's been 15 days the company is neither delivering my order nor cancelling so that i can get my refund. I've called countless time but they make false promises and my wishes are unheard. The emails are even worse because they don't even address the fact that i wish to cancel the order and get refund. Now my money is stuck and i have nothing in exchange for what I'd paid.

I want to return the tshirt that i brought from the souled store.
But i am not able to find the return option
In the website.In the souled store exchange and return policy it is written that we can find the exchange/return option in my account section but there no option...
Is there any way i can find the return/exchange option???

I have ordered a black cropped fit women cropped top on 20th April 2023. I have been tracking the order since I was notified about the shipment of the product. It has been 9 days since I have been waiting for the delivery, but I have not received it and there is no information yet. I am attaching the screenshot tracking transit in which the order is failing to reach Uttarakhand.
The payment is already being done through UPI and the same problem was discussed 48 hours prior to this mail with your customer care support, but no help is provided since then Order Id- 8352626

I had ordered an airport coords and black women cropped oversized hoodies.I received my order on 16th april nd hoodie is missing in invoice they have mentioned hoodie but it is not delivered.

I ordered from The souled store and it was delivered by xpressbees. I was not at home when the packafe arrived so I asked delivery partner to deliver to my security guard. He kept asking for otp so i told him to call me once he reaches to security then i’ll give the otp, to which he says “madam trust me i will deliver to guard, pls tell me otp”. well, I did tell him the otp. and yes, my package is not with the security guard. the delivery...

I purchased white colour tshirt with red print (Money heist) on 17th march during my trip to Mumbai. I came back to delhi wore it for the first time and during 1st handwash, tshirt got patchy.
It got discoloured.
Let me know the solution/alternate.
Billing was done from mobile no. +91-[protected]

Despite the product being stationed at my nearest delivery branch, there has been no attempt in delivery for 9 days and counting.
I have been constantly raising the complaint and all the team does successfully is yo give a generic response of them being extremely concerned and praising to get the product delivered in 24 hours since 6 days of raising the issue.

I also requested them to cancel the order as the delivery time has taken too long and the order will be of no use to me since the occasion has long gone. They still promise to deliver it without any action.

order ID - 7984508

My order No 7772825 and 7815731 is not yet refunded and it has been more than 10 working days.

Hi Team,
I have ordered four dresses worth 6847 rupees and they have delivered only 1 item and they showed that all 4 items are delivered and when I asked they are not replying or taking any action on the remaining items!

I've order some of the products on 3rd Nov. 7th I got message that item is Out for delivery. Daily I used to get some fake reasons for Delivery Exception saying customer not available, customer delayed for otp bla bla bla. Till 12th I got the same msg. Then I requested to cancel the product and refund. Then I got the mail that items got canceled and refund initiated. I mailed them for refund status bt getting reply as it will be initiated...

I ordered around 21 items from souled store. However some items were no as per my expectation and not of good quality fabric. Some were good but there were fitting issues. However to my surprise when i initiated Exchange it was accepted and pickup time was confirmed. However when I clicked for return in case of some items it is saying your pin code is not servicable.
Is it that the company does not want returns or is it a technical glitch. Whatever it is ... not expected.

I have ordered 4 tshirts from your mobile application
My order no is 6821777 dated 8 sep 2022.
Product no received is Marvel : comic strip.

But I have only received 3 tshirts. I have written this error to your team on your reg. email id [protected]@thesouledstore.com but they are giving me reply that they are checking with their ware house team.

from last 10 days I am just getting same reply from your team,

I have paid in advanced for this product via your mobile app then to I am struggling to get my product.

I have given all details to your team regarding this error but still no response.