The Souled Store — No Confirmation Of My Order

I have ordered two t-shirt from souled store mobile app of rupees ₹1398 which is big amount for me on 09 july 2022. I paid amount via paytm upi.The amount of ₹1398 got deducted from my account and the order placed. i thought they will ship my order after a day but it has been 3 days passed but order not shipped and there is no conformation about my order. This is totally disappointing...Most ridiculous thing is that they are replying of same emails.. Such a shame.. This was my first and definitely last order which i haven't recieved...I request you to please give back my debited money or give that two order is 6427521.
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