[Resolved] The Souled Store — No intimation of product delivery/payment confirmation

Kaushika Vijaykumar

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400016

I had placed an order for two t shirts one with the love triangle logo and another with a pavam alert logo on it on the 11th may 2017 and made payment through net banking. Transaction was processed on 11th may, at 22.11 minutes. I have received an sms from the bank for debit of the amount. However, have not received any communication/payment recepit from souled store. This is the second time i have placed an order through souled store. However, the last time i had received a payment receipt and mail for the order placed. All other shopping sites use two way communication modes one through sms and other through mail. Is it not possible for souled store to use atleast one communication mode too?

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Jun 23, 2017

Complaint marked as Resolved

The Souled Store customer support has been notified about the posted complaint.

Verified Support

May 17, 2017

The Souled Store Customer Care's response Hi Kaushika,

Thanks for writing in. Can you please help us with any details regarding the payment you made (Merchant Reference Number) and your email id, so that we can look into this ? Thanks.