The Souled Store — Non delivery of the product

I have ordered a black cropped fit women cropped top on 20th April 2023. I have been tracking the order since I was notified about the shipment of the product. It has been 9 days since I have been waiting for the delivery, but I have not received it and there is no information yet. I am attaching the screenshot tracking transit in which the order is failing to reach Uttarakhand.
The payment is already being done through UPI and the same problem was discussed 48 hours prior to this mail with your customer care support, but no help is provided since then Order Id- 8352626