The Souled Store — Not accepting cancelling request

Address:

224, Tantia Jogani Industrial Premises Opp Lodha Excelus, Jivraj Ramji Boricha Marg, Lower Parel East, Mumbai, Maharashtra 400011

My order was placed on 24 April but it's been 15 days the company is neither delivering my order nor cancelling so that i can get my refund. I've called countless time but they make false promises and my wishes are unheard. The emails are even worse because they don't even address the fact that i wish to cancel the order and get refund. Now my money is stuck and i have nothing in exchange for what I'd paid.