[Resolved] The Souled Store — not refunding after cancelling my order

Faraz_ Afridi

from Bengaluru, Karnataka

Website:

www.thesouledstore.com

I had ordered 6th of april 2018 a tshirt. But due to certain reasons i had to cancel it immediately. They had promised to refund my amount of 600 rupees within a week and told me in my mail that the amount would reflect in your bank passbook. But till date (29 aug 2018) i haven't received my payment. I have mailed them several times but they wouldn't reply.
My order id is 798787

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Nov 18, 2018

Complaint marked as Resolved

The Souled Store customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2018

The Souled Store Customer Care's response Hi,

We apologize for the delay and inconvenience caused to you. The transaction details for your refund are in the image attached below. If the amount does not reflect in your bank account, we request you to talk to your bank regarding this, and they will get your refund credited.

Thank you for your patience.