The Souled Store — order id[protected]cancelled, order id-1597313 failed payment but amount deducted

Both the id's given here are for same product i had to make three payment attempts order 1597313 among which two were successful one of them i cancelled before shipping and one attempt was failed for which it was said that refund will be initiated within 7days and its more than ten days i have recieved refund only for one of them, as both the payment amounts were same so i don't know for which one i have recieved refund, i have been writting to them from past 4-5days but everytime they will say your order has been delivered... They are not even reading the mail as i have attached screenshot of failed payment mail which i received from them, this is my second time with souled store last time also similar problem was there but this time i thought i should write to comsumer court. Very dissapointed in souled store.