[Resolved] The Souled Store — order id 472239 : tee shirts not delivered yet. delayed for two weeks

[Resolved] The Souled Store — order id 472239 : tee shirts not delivered yet. delayed for two weeks

P praveen.88 from Bengaluru, Karnataka

This is regarding my order id 472239. I had four tee shirts sent back for exchange. I even got a confirmation mail from your end saying it been received on aug 9. It's been more two weeks now and i waited patiently for your order mail. I haven't still received the products and i have already paid for all of it. I would like the products delivered to be before tuesday, aug 29 or i want a refund. I can't even find those products in the orders section of my account too. I called your customer care several times but no one picked up. This is the first time i have got such a bad experience from you guys. I want an explanation of why all this is delayed. I want this to be acknowledged asap. Was this information helpful? No (0) Yes (0)
Oct 3, 2017 Complaint marked as Resolved The Souled Store customer support has been notified about the posted complaint. Verified Support Sep 01, 2017 The Souled Store Customer Care's response Hi Praveen, This is to inform you that we had sent in an email asking you what size you would need as an exchange since you did not put any paper inside mentioning the size required. We waited for 3 days and since we did not receive any intimation from your side we initiated the refund for your order in your Souled Store account in form of Reward Points. If you let us know now what size you will need in exchange, we will deduct those points and ship the t-shirts you wish to have. Hope this helps.
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