[Resolved]  The Souled Store — refund not received

Address:	Mumbai City, Maharashtra, 400011
Website:	www.thesouledstore.com

I cancelled my order worth rupees 1705 placed on souled store on 23 august 2017, the refund of which is not received by me till date. First 2 weeks when i contacted them, they just kept on saying that they had initiated the refund and will reflect in your account soon. After 2 weeks when i tried to contact them they just said they had sent the refund, go check with your bank and they provided me some payment id screenshot. After that i went to bank and the bank employee said me to ask the utr no. From them (Souled store) and said that they cannot trace the transaction through payment id. I again contacted them to ask for the utr no. But they keep on saying they can't provide that and payment id is the proof, payment id is the proof.
I want souled store to refund my money as soon as possible or atleast provide the utr no.