The Souled Store — refund not yet received

Order ID 1505229 got cancelled before shipment on 24/02/2019.So obviously I need to get the refund to my bank account. I have already registered a complaint but I have not received the refund yet.They have credited the amount as reward points. I need my money back. I don't want it as reward points. It is mentioned in their website that if the cancellation done before shipment the amount will be credited to my BANK ACCOUNT. Attaching the screenshots of the website rule and also the status of order. I need my money back ASAP.