Thepancard.com — Pan card application not submitted

This is Diksha Tuteja. I have applied for a new pancard on their website on 02.01.2021 and paid amount of Rs 379 through my SBI debit card. My customer code A3298101. And sent the required documents of mine through post which have been received by them. But still, there is no update from their side . So, I have made no. of request to make it as early as possible but till date no further step has been taken by them. They are just delaying it unnecessarily and every time they just respond by saying they will do it shortly. Whereas, I'm in urgent need of my PAN Card and thus time if I won't get my Pan card within few days will definitely approach an appropriate forum.