TheSmartShop — Fedex courier amount deducted but service not provided

Address:

TheSmartShop Hermes i Tickets PVT Ltd, Plot No 30A , (South Phase) First Floor , Sai Krupa Building, SIDCO Thiru-Vi-Ka Industrial Estate, Guindy, Chen

Incjb03900363j date amount deducted 7000rs for fedxer courier serive

they have deducted the amout for providing fedex service through smart shop but they not provided the serive due to their internal problem so they said they refund the amout to my retailer in incjb03900363j with 6500 rs commited by the sales team...Even the sales team given mail to the finance team for repaymetn but no replaying for the repayment ...No one following mail i trying for more the last one year ...Only auto generated mails with compaliant no received lot times ... Even now customer care no also not able reach ...
Pls do the need ful